Guest Service Agent (Front Office): Blue Dolphin Resort
Casual
Department: Guest Services
With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.
Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.
Be part of a team that creates unforgettable holiday moments!
At Blue Dolphin Resort, every day is about sunshine, smiles, and helping guests make memories they’ll talk about for years. If you love working with people and thrive in a fun, relaxed coastal workplace, this is your chance to shine.
Make a real impact
by helping guests feel welcome, cared for, and excited about their stay
Enjoy genuine work-life balance
with flexible hours over a 7-day roster
Work where others holiday
– a vibrant, positive place to spend your days
What you’ll do:
As the friendly face of our resort, you’ll ensure every guest has a seamless, memorable experience from the moment they enquire to the moment they say goodbye.
In this casual role (with shifts between
8am–6pm , including some weekends and public holidays), you will:
Manage reception tasks including taking bookings, preparing invoices, and checking guests in and out
Respond to phone and email enquiries with warmth, professionalism, and efficiency
Work closely with other departments to coordinate room readiness and meet guest needsHelp create an environment where guests feel relaxed, valued, and excited to return
What you’ll bring:
A passion for delivering exceptional customer service and building meaningful guest connections
A bright, positive attitude with the ability to work well within a fast‑paced team
Strong problem‑solving skills and the ability to think on your feet
Flexibility to support other areas of the resort when needed because we’re one team that works together
Strong computer literacy and/or experience in working with booking/reservation systems
What’s in it for you?
At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!
Progressive flexibility and well-being benefits to balance all of life's priorities
Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
Employee referral program where you may be eligible for a referral bonus of up to $2,000
Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.
Know you belong:
We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.
As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.
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📌 Guest Service Agent (Front Office): Blue Dolphin Resort (Yamba)
🏢 My NRMA
📍 Yamba