Government Managed Services | Hybrid Working | Customer-Focused Recruitment Operations

Are you passionate about building strong stakeholder relationships and delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same?

We are seeking a highly organised and proactive

Program Coordinator

to join our Government Managed Services team. In this customer-facing role, you will work closely with hiring managers, recruitment suppliers, and internal teams to ensure the efficient and compliant management of contingent workforce recruitment activities.

This is an exciting opportunity for someone with recruitment, talent acquisition, MSP, RPO, or customer service experience who enjoys collaborating with stakeholders and driving positive outcomes.

About the Role As a Program Coordinator, you will act as the key point of contact for hiring managers and recruitment suppliers, ensuring seamless coordination of contingent workforce hiring activities. You'll provide operational support across the recruitment lifecycle while maintaining service excellence, compliance, and stakeholder satisfaction.

This role follows a hybrid working model, with attendance onsite 2-3 days per week and standard business hours of Monday to Friday, 8:30am to 5:00pm. Occasional time at the client's site may be required.

Key Responsibilities

Partner with hiring managers and recruitment suppliers to facilitate contingent workforce hiring activities

Act as the central point of communication between stakeholders, providing regular updates and support

Ensure compliance requirements and service level agreements are consistently achieved

Collaborate with onboarding teams to ensure all required worker documentation and information is completed accurately

Deliver an outstanding experience for hiring managers, suppliers, and candidates

Build and maintain strong stakeholder relationships across the client organisation





Respond to enquiries and service requests within agreed KPIs and SLAs

Manage activities within the Vendor Management System (VMS), including requisitions, work orders, bookings, and extensions

Deliver training and guidance to hiring managers and recruitment suppliers on systems and processes

Support Level 1 dispute resolution between clients and suppliers where required

Assist with Quarterly Business Reviews and stakeholder reporting

Promote positive Net Promoter Score (NPS) outcomes and stakeholder engagement

Identify opportunities for process improvements and operational efficiencies

Ensure all ticket and call management activities meet agreed service standards

About You You are a relationship-focused professional who enjoys problem-solving and working across multiple stakeholders. You are highly organised, responsive, and committed to delivering exceptional customer outcomes.

Essential Experience & Skills

2-3 years' experience in a customer service, recruitment coordination, recruitment, or talent acquisition role

Experience working in a KPI-driven setting

Proven ability to build and maintain strong stakeholder relationships

Excellent written and verbal communication skills

Strong influencing and relationship management capabilities

Effective problem-solving and critical thinking skills

Ability to prioritise competing tasks and respond quickly to stakeholder needs

Strong attention to detail and administrative accuracy

Experience working within an MSP (Managed Service Provider) or RPO (Recruitment Process Outsourcing) environment

Experience using Fieldglass or other Vendor Management Systems (VMS)

Exposure to contingent workforce management or labour hire environments

Why Join Us?

Hybrid working arrangement

Opportunity to work with a high-profile Government client

Collaborative and supportive team environment

Ongoing learning and development opportunities

Fast-paced and rewarding role with genuine stakeholder impact

Career growth opportunities within a global workforce solutions organisation

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📌 Program Coordinator (Sydney)
🏢 Comensura
📍 Sydney