Job Description

Assistant Experience Manager (Brisbane or Sydney)

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About Us: FeverUp is both the leading global platform for entertainment discovery, and a leader in curating and promoting unique live experiences, events, and activities.

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About the Position: We are seeking a dedicated and enthusiastic Assistant Experience Manager to support our new immersive experiences at our brand new venue in Brisbane. This Assistant Experience Manager will be responsible for assisting all daily operations experience, ensuring a smooth, safe, and enjoyable experience for all visitors with the Experience Manager. This role requires excellent leadership, organisational skills, and a passion for delivering exceptional customer service.

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Start date: Brisbane - immediate start - Early to mid November 2026

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Key Responsibilities:

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Operational Management:

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Supporting the Experience Manager by ensuring the quality of the experience taking place in the venue, including cleanliness of the site, site safety, and event operations.

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Maintenance of roster and daily checklists.

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Comfortable with technology and willing to learn new tools

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Assist with ordering supplies, managing merchandise stock, and keeping operational expenditure (OPEX) low

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Support opening/closing procedures, cover shifts and provide operational flexibility

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Event Quality:

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Ensuring the quality of the experience of events taking place in the venue.

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Provide a welcoming and informative introduction to all guests and have passion for delivering positive experiences to guests.

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Handle routine customer inquiries and issues

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Monitoring guest satisfaction, gathering feedback,



and regular reporting on experience quality to Experience Manager

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Team Leadership and Scheduling:

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Supervise and support a team of guest attendants and technical staff, and assist training of any new staff where required.

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Must possess 1-2 years of leadership or supervisory experience managing teams and staff members.

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Creating and managing staff rosters

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Participation in management meetings with project manager

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Health, Safety and Incident Management

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Implement and monitor health and safety protocols.

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Manage emergency procedures and implement first aid when necessary.

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Formal incident reporting (e.g. for injuries or abusive behaviour) to project manager

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Ensuring compliance with local laws and internal policies

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Dealing with all contractors, suppliers, cleaning companies, and liaising with any external teams running an event in office.

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Assisting the communication with Marketing, PR, VIPs, and corporate teams for onsite activities

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Must Have:

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Minimum 1+ years of experience in events, entertainment, or hospitality

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Comfortable troubleshooting technical issues or reviewing system logs

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Australian work authorisation is required for this position

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Ability to work flexible hours, weekends, and holidays

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Hold (or willing to obtain) First Aid certification and Working with Children Check

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Excellent customer service and communication skills

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Passionate about improving customer experience

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📌 Assistant Experience Manager (Brisbane or Sydney) (Queensland)
🏢 FeverUp
📍 Queensland