Customer Contact Quality Coach & Training Specialist (Dalby)

Customer Contact Quality Coach & Training Specialist (Dalby)

24 Sep
|
Western Downs Regional Council
|
Dalby

24 Sep

Western Downs Regional Council

Dalby

Western Downs Regional Council in Dalby, QLD is seeking a Customer Contact Quality Control Officer to lead call reviews and CRM compliance checks, analysing findings and providing coaching to the Customer Contact team. This role focuses on ongoing training and development to raise service quality.

You will monitor calls, report performance statistics to the Customer Contact Coordinator, and work with the team to identify training needs, improve customer experience, and support the Council's

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📌 Customer Contact Quality Coach & Training Specialist (Dalby)
🏢 Western Downs Regional Council
📍 Dalby

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