Join a growing national healthcare and community services provider delivering in-home aged care, disability support, nursing and other healthcare services. This is a senior client-side leadership role with direct accountability for the organisation’s in-home care operations across NSW.

Reporting to the COO, you’ll lead operational performance, workforce capability, service quality, compliance and continuous improvement across a large state-based portfolio.

Key Responsibilities

Lead the operational performance and governance of in-home care services across NSW

Translate organisational strategy into transparent priorities, operating plans and measurable outcomes

Oversee service delivery across multiple care programs, locations and dispersed frontline teams

Ensure services align with individual care plans, funding arrangements and client needs

Direct workforce deployment to maintain the right skill mix, geographic coverage and continuity of care

Lead Team Leaders and frontline employees, building capability, engagement and accountability

Oversee client onboarding, service transitions and changes while maintaining continuity of care

Improve care delivery models, workforce planning, scheduling and travel optimisation

Monitor service hours, workforce utilisation, travel efficiency, financial performance and client outcomes

Standardise operational practices and workflows to improve quality, consistency and scalability

Ensure compliance with relevant aged care, disability, quality and safety requirements

Oversee incidents, complaints and safeguarding matters, including investigations and corrective actions

Maintain audit readiness and proactively manage operational, workforce and client risks

Use data and reporting to identify trends and improve operational performance





Leverage technology, AI and automation to improve efficiency and modernise service delivery

Contribute to business planning, governance, policy development and broader strategic priorities

Skills & Experience

Extensive senior operational leadership experience across a large, complex and geographically dispersed service portfolio

Strong experience in in-home care, aged care, disability, community services or a closely related regulated environment

Demonstrated success leading large multidisciplinary teams through operational leaders and Team Leaders

Deep understanding of person-centred service delivery, workforce management, quality, safeguarding and compliance

Experience managing operational and financial performance, including budgets, workforce costs, funding arrangements and service sustainability

Strong workforce planning, scheduling, utilisation and resource optimisation capability

Proven ability to improve operating models, systems and processes across growing or changing organisations

Experience managing incidents, complaints, operational risk and regulatory obligations

Strong commercial judgement, balancing client outcomes, service quality, workforce requirements and financial performance

Confidence using data and operational reporting to identify risks and guide decisions

Highly developed communication, stakeholder management and change leadership skills

Tertiary qualifications in disability, community services, social work or a related field

Ability to meet relevant screening, credentialling and compliance requirements

Apply This is an exceptional opportunity for an accomplished operational leader to shape the future of in-home care services while building scalable, high-performing operations that make a genuine difference to people’s lives.

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📌 Operations Manager, Sydney
🏢 Ccinternational Recruitment
📍 Sydney