Wholesale Customer Success Manager | Akubra | Kempsey, NSW Full time

17d ago , from RFTTE Jobs - Ringers from the Top End

Akubra is seeking an experienced

Wholesale Customer Success Manager

to join its successful Wholesale team in Kempsey, NSW.

Reporting to the Head of Business Development, you will be the driving force behind the customer experience for Akubra’s wholesale partners across its Domestic, RM Williams, R B Sellars, Export and Corporate channels.

This position has become available due to the planned retirement of the current position holder, who will provide an extensive handover.

This is a hands-on, customer-facing role for someone who enjoys solving problems, keeping orders moving and building strong relationships with customers and internal teams.

You will be the key contact for Akubra’s wholesale customers and agents, managing the process from order entry through to despatch, invoicing, credits, deliveries and returns.

Other

You will be based onsite at Akubra’s Kempsey facility, 4.5hrs north of Sydney, NSW.

For nearly 150 years, Akubra has been at the heart of Australian craftsmanship, producing iconic hats renowned for their quality, durability and timeless style.

Built on quality craftsmanship and a spirit of adventure, Akubra hats have become synonymous with Australian culture and identity.

Hiring Now

Manage wholesale customer accounts across domestic, export and corporate channels

Monitor account health and order flow, resolving issues as they arise

Act as the escalation point for wholesale customers and external sales agents

Manage orders across AIMS, NetSuite and B2B platforms

Process manually entered orders and manage back-orders

Coordinate with the despatch team to ensure orders are fulfilled accurately and on time

Manage invoicing,



credits, deliveries and returns

Respond to quality-related enquiries and complaints

Work with the Production team to identify and resolve the causes of quality issues

Collaborate with the Commercial, Finance, Planning, Production and Inventory teams

Develop and maintain a strong working knowledge of Akubra’s systems

Help train and support other team members

To be successful in this role, you will ideally have:

Experience managing wholesale customer accounts and order flow across multiple channels

Experience using ERP and order-management systems such as NetSuite, AIMS or similar

Experience working with B2B platforms

Strong communication and relationship-building skills

Confidence working across commercial, finance and operational teams

Experience managing invoicing, credits, returns and quality-resolution processes

A practical, solutions-focused approach

Strong organisational skills and attention to detail

The ability to work effectively as part of a cross-functional team

Experience in export or corporate wholesale, including working with external sales agents, will be highly regarded.

A degree in Business, Supply Chain, Retail Management or a related discipline is desirable but not essential.

Join a genuinely iconic Australian brand

Become part of a company with nearly 150 years of manufacturing heritage

Work within a close-knit and supportive team

Receive an extensive handover from the retiring position holder

Enjoy a varied role where your contribution is visible and valued

Based onsite at Akubra’s Kempsey facility

If you are an organised and customer-focused skilled who enjoys variety and wants to help keep Akubra’s wholesale operations running smoothly, Akubra would love to hear from you.

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📌 Wholesale Customer Success Manager | Akubra | Kempsey, NSW (South West Rocks)
🏢 Akubra
📍 South West Rocks