NDIS Service Delivery Manager - Brisbane & Surrounding Our client is currently recruiting for a NDIS Service Delivery Manager to support inLutwyche, Brisbane QLD This is a leadership chance for someone who thrives on balancing quality service delivery, people leadership, stakeholder engagement, and operational excellence. You'll play a pivotal role in ensuring participants receive safe, person-centred supports while leading teams to achieve outstanding outcomes.

Why this role?

This isn't a desk-bound management position. You'll have the autonomy to lead services, coach emerging leaders, strengthen stakeholder relationships, influence workforce planning, and contribute to the continued growth of a respected NDIS provider. You'll be trusted to create environments where participants can thrive, while ensuring staff are supported, empowered and equipped to provide outstanding care and support. The role combines operational leadership, stakeholder engagement, workforce development and continuous improvement. The successful candidate will be empowered to:

Lead and grow high-quality Supported Independent Living (SIL) services, ensuring exceptional participant outcomes and service excellence

Drive strategic business development initiatives and build referral pathways that support sustainable organisational growth

Develop and maintain strong partnerships with Support Coordinators, hospitals, allied health professionals, families and other key stakeholders

Lead, mentor and develop Team Leaders and Support Workers to build a high-performing and values-driven workforce

Champion person-centred practice, ensuring participants are supported to achieve their goals, independence and community inclusion

Oversee service quality, risk management and compliance with NDIS Practice Standards and legislative requirements

Manage participant admissions, transitions and accommodation vacancy pathways to maximise service opportunities and outcomes





Collaborate with senior leadership to drive continuous improvement, innovation and operational performance across accommodation services

About You:

You are an experienced people leader who understands the balance between operational excellence and genuine person-centred practice.

Leadership experience within disability, community services, aged care, health or a related sector

Strong understanding of the NDIS environment and quality standards

A track record of building engaged and capable teams

Confidence managing complex stakeholder relationships

Excellent communication and problem-solving skills

The ability to drive accountability while maintaining a supportive leadership style

This isn't simply a compliance-focused management position. You'll have the opportunity to:

Influence service direction and quality outcomes

Lead and develop teams during a period of growth

Work closely with senior leadership

Drive meaningful change for participants and their families

Join an organisation committed to inclusion, respect and person-centred support

The requirements for this role include:

Academic Qualifications in relevant field

Queensland Blue Card

NDIS Worker Screening Check

Current Driver Licence

NDIS Worker Orientation Module

Australian working rights

abrs is Australia’s only charity-owned, not-for-profit recruitment agency , with 100% of our net revenue returned to fund programs that support children, youth, and families.

When you work with abrs, you’re engaging in an ethical recruitment process that directly funds vital programs in the community.

Our Commitment to Reconciliation

abrs acknowledges Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the land. We are committed to working respectfully and in partnership with Aboriginal and Torres Strait Islander communities, guided by the principles of self-determination. We support the rights of children to remain connected to family, culture, and Country.

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📌 NDIS Service Delivery Manager - Brisbane & Surrounding
🏢 abrs
📍 Brisbane