Turn travel dreams into unforgettable journeys.

At

Hurtigruten , we've been exploring the Norwegian coastline for more than 130 years, creating authentic and sustainable travel experiences that connect guests with Norway's spectacular nature, culture and heritage. Today, our voyages continue to inspire travellers from around the world, combining tradition with innovation and a commitment to responsible tourism.

As demand for travel to

Norway, the Nordic region and Arctic destinations such as Svalbard

continues to grow, we're looking for an experienced and commercially driven

Travel Consultant

to join our Melbourne team.

This is more than a customer service role. We're seeking a passionate travel professional who thrives on building relationships, identifying opportunities, and converting enquiries into bookings while delivering exceptional customer experiences.

About the Role As a Travel Consultant, you will be the first point of contact for both travel trade partners and direct customers across the Asia-Pacific region. Through phone, email, chat and virtual consultations, you'll inspire travellers, provide expert advice, and guide them through the booking process for some of the world's most sought-after destinations.

Success in this role requires a strong sales mindset, excellent communication skills, and the ability to confidently match customer needs with the right Hurtigruten experience.

This is a

full-time office-based position in Melbourne , working Monday to Friday within an

08:00-18:00 availability window .

Key Responsibilities

Deliver exceptional consultative sales and service to both direct guests and travel agent partners





Maximise every sales opportunity through inbound and outbound interactions

Identify customer needs and recommend the most suitable Hurtigruten products and experiences

Achieve individual sales and revenue targets

Confidently present product features, benefits and upgrades to increase booking value

Provide accurate and professional advice on our cruise and tour offerings

Build strong relationships with customers and travel partners

Follow up enquiries and quotes in a timely and proactive manner

Resolve customer concerns with professionalism and ownership

Maintain accurate customer records and booking information in company systems

Collaborate with colleagues across sales, operations and support teams to ensure an outstanding customer experience

Support other markets or business areas when required

Participate in training, development initiatives and product learning opportunities

What We’re Looking For Essential

Minimum

3 years' experience in a travel sales, reservations, travel consultant or customer service role

Proven track record of achieving sales targets and converting customer enquiries

Strong telephone, email and customer communication skills

Ability to build rapport and influence purchasing decisions





Excellent written and verbal English

Strong organisational skills and attention to detail

Ability to manage multiple priorities in a fast-paced environment

Confidence using CRM systems and Microsoft Office applications

Desirable

Travel industry qualifications

Experience working with cruises, touring products or premium travel experiences

Knowledge of Nordic, Arctic or expedition travel destinations

Experience working with travel agency partners

What Makes You Successful You are:

Passionate about travel and creating memorable customer experiences

Commercially minded and motivated by achieving results

Proactive, self-motivated and accountable

Resilient and comfortable working towards targets

A strong relationship builder with excellent listening skills

A collaborative team player who enjoys working in a global setting

Quick to learn new systems, products and processes

Aligned with our values:

We Inspire, We Empower, We Care, We Explore

What We Offer

Competitive starting salary of

AUD 65,000 plus sales bonus

Attractive incentive structure that rewards performance

Superannuation and wellbeing benefits

Career development opportunities within a global travel company

Industry-leading product training and ongoing learning

Opportunities to experience Hurtigruten voyages and destinations

A supportive and collaborative team environment

A workplace that values diversity, inclusion and equal opportunity

The opportunity to represent one of the world's most iconic travel brands

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📌 Travel Consultant, Melbourne (Port Phillip City)
🏢 Hurtigruten
📍 Port Phillip City