You will be responsible for delivering high-quality EUC and desktop support across multiple client sites, ensuring users are supported effectively across their day-to-day technology needs. You will be a practical, customer-focused IT professional with strong troubleshooting skills and experience working in fast-paced support environments. Approachability, good written and verbal communication skills are a must for this role.

About the Role

You will be responsible for delivering high-quality EUC and desktop support across multiple client sites, ensuring users are supported effectively across their day-to-day technology needs. You will be a practical, customer-focused IT professional with solid troubleshooting skills and experience working in fast-paced support environments. Approachability, good written and verbal communication skills are a must for this role.

You will bring

- Proven experience in EUC, Desktop Support,



or similar hands-on roles involving incident troubleshooting and timely resolution
- Strong knowledge of Windows environments
- Experience building and imaging hardware, with technical knowledge of laptop devices
- Experience with Microsoft 365, Active Directory, Intune and SCCM
- Solid understanding of networking fundamentals (DNS, DHCP, VPN) and ability to diagnose connectivity issues
- Printer troubleshooting experience
- Experience working with ServiceNow or similar ITSM tools
- Strong communication and customer service skills
- ITIL practices

Additional Requirements

- Available to start ASAP
- Ability to work onsite 3 days per week
- Southport location ideal
- Must have a valid driver’s licence and own vehicle (travel between sites required)
- Must be an Australian Citizen with a valid QLD blue card (working with children clearance)

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📌 Desktop Support Engineer (Queensland)
🏢 NRI Holdings
📍 Queensland