Make a real difference to the way children and families experience dental care.
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Bendigo Children's Dentistry is looking for an experienced, motivated and people-focused Practice Manager to join our team.
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We are a private paediatric dental practice committed to providing high-quality dental care in a welcoming, supportive and child-focused environment.
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We are looking for someone who can take ownership of the day-to-day running of the practice, lead our team and work closely with the Principal Paediatric Dentist to help our practice continue to grow and thrive.
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About the Role
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This is a senior leadership position with responsibility for the people, operations, systems, patient experience and business performance of the practice.
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Your days will be varied and will include:
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- Leading, supporting and developing our practice team
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- Coordinating staffing, rosters and leave
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- Supporting recruitment, onboarding and performance management
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- Maintaining a positive and accountable workplace culture
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- Monitoring practice finances, debtors and expenses
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- Supporting efficient appointment book management
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- Managing suppliers, contractors and practice resources
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- Ensuring practice policies and procedures are implemented
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- Supporting workplace health and safety and compliance
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- Responding to patient and family concerns
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- Improving the patient journey and customer experience
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- Supporting marketing and practice development
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- Identifying opportunities to improve systems and efficiency
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- Working closely with the Principal Paediatric Dentist on the strategic direction of the practice
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About You
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We are looking for someone who is:
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- An experienced practice manager, healthcare manager or business manager
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- A confident and supportive people leader
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- Highly organised and able to manage competing priorities
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- Qualified, approachable and emotionally intelligent
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- Comfortable having difficult conversations when required
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- Commercially aware and confident with financial management
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- Proactive and solutions-focused
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- Detail-oriented without losing sight of the bigger picture
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- Passionate about delivering an exceptional patient experience
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- Comfortable working in a busy healthcare environment
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- Committed to maintaining a positive workplace culture
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Previous experience in dental practice management and/or dental assisting is highly desirable, although we will consider candidates with strong management experience in other healthcare or professional environments.
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Experience with dental practice software, private health insurance, dental billing, recalls and the day-to-day operation of a dental practice will be highly regarded.
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Experience working with children or in a paediatric healthcare environment is also desirable.
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This is an opportunity to take on a genuinely important leadership role within a growing specialist paediatric dental practice.
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You will have the opportunity to:
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- Make a meaningful difference to the experience of children and families
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- Lead and develop a dedicated team
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- Have genuine input into how the practice operates
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- Implement new ideas and improve systems
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- Contribute to the continued growth and development of the practice
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- Build a positive and supportive workplace culture
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What We Offer
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- Competitive salary based on experience
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- Full-time or part-time employment by negotiation
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- Hybrid employment structure - opportunity to choose your hours and work from home
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- Supportive leadership
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- A friendly and collaborative team environment
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- A varied and rewarding role
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