Job Description

Medical Administration Officer/Receptionist – Obstetrics & Gynaecology Practice

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Dr Liam Dunn Obstetrician and Gynaecological Surgeon – East Toowoomba QLD

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You will be responsible for welcoming patients and visitors in a friendly and professional manner, managing appointments, phone calls, enquiries and correspondence, and maintaining accurate and confidential patient records using the practice management system. This is a varied, patient-focused role for someone who takes pride in providing exceptional service while maintaining accurate and efficient medical administration within a specialist Obstetrics & Gynaecology practice.

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Key responsibilities

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- Welcoming patients and visitors in a friendly and professional manner
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- Managing appointments, phone calls, enquiries and correspondence
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- Maintaining accurate and confidential patient records using practice management system
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- Processing patient accounts, payments, receipts and EFTPOS transactions
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- Debtor management and daily banking reconciliation
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- Liaising professionally with hospitals, general practitioners, pathology providers, diagnostic imaging providers, pharmacies, allied health providers and other healthcare organisations
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- Booking surgery and theatre lists
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- Managing referrals, reports, scanning,



filing and general medical administration
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- Supporting doctors, midwives and the wider clinical team
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- Assisting with practice operations, stock management and general administration
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- Assistance in clinical duties and chaperoning, e.g. handling of clinical specimens and use of PPE
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About you

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- Previous experience in medical administration or reception, ideally within a specialist practice
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- Confident with medical software and electronic records; Gentu experience highly regarded
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- Excellent organisation, attention to detail and ability to manage competing priorities
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- Warm, professional and compassionate communication with a strong patient focus
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- High level of confidentiality, professionalism and discretion
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- Ability to work independently and collaboratively within a busy team
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- Reliable, proactive and committed to delivering exceptional patient care
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- Willingness to learn specialist Obstetrics & Gynaecology processes and terminology
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- Established and supportive specialist practice
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- Wide-ranging role working closely with experienced doctors, midwives and clinical staff
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- Positive, respectful and patient-focused workplace culture
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📌 Medical Administration Officer/Receptionist - Obstetrics & Gynaecology Practice (Toowoomba Regional)
🏢 Dr Liam Dunn Obstetrician and Gynaecological Surgeon
📍 Toowoomba Regional