Optus is seeking a Remediation Specialist to identify, investigate and resolve matters where customers may have been impacted by improper sales practices. You will manage complex cases as a customer advocate, determine remediation outcomes and drive improvements to prevent recurrence.
You will work with Quality Control, Regulatory, Legal and operations teams to ensure compliant, fair outcomes and a strong focus on vulnerable customers while influencing senior stakeholders with explicit
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📌 Customer Remediation Lead — Fair Outcomes & Advocacy (New South Wales)
🏢 Optus
📍 New South Wales
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