About Us Lake Imaging, founded in 2002, has become the largest radiology provider in central and western Victoria with more than 19 clinics providing a wide range of diagnostic imaging services to the St John of God private hospitals, community-based clinics and speciality centres in Melbourne, Ballarat, Geelong, and Warrnambool.

About The Role An exciting opportunity has arisen for a Clerical Lead at our Geelong sites. Reporting to the Assistant Regional Manager, the role of the Clerical Lead is to ensure effective and efficient operation of all clerical aspects of a comprehensive imaging practice.

You Will Be Responsible For

Supporting, leading, and developing the clerical team to deliver excellent patient care and customer service

Answer the telephone and respond to patient enquiries in an efficient and sensitive manner

Ensure patient reports are dispatched to the correct location

Assume responsibility for the condition of equipment at the time of use and report any faults

Participation in our rostering system and manage rosters and leave requests ensuring sufficient staff coverage

Encouragement and support of development and education of clerical staff

To be successful, you will have

Demonstrated senior receptionist and/or receptionist leadership capabilities

Demonstrated ability to engage and build effective relationships with stakeholders from diverse backgrounds

Tech Savvy:



Advanced computer literacy and ability to pick things up quickly is essential

Service Excellence: Deliver exceptional customer service every time

Excellent problem-solving skills i.e. Optimise appointment slots with your analytical skills

Strong organisational and time management skills

Growth mindset and positive attitude: A "can-do" attitude that builds rapport with patients, staff, and professionals easily

Why You'll Love It Here

Solid Team Culture: Join a supportive team that values teamwork, community, and inclusivity

Work-Life Balance: predictable work hours - no shift work

Expert Team: Learn from an experienced team willing to share their knowledge

Recognition Programs: Enjoy staff recognition programs and awards

Corporate Benefits: Take advantage of being part of Integral Diagnostics, a leading Australasian radiology provider

Fitness Passport: Access over 1000+ fitness locations nationwide

Employee Benefits: Such as paid parental leave, assistance programs, discounts to 100's of retailers, travel and on healthcare for you & your family

Career Development: Explore fantastic opportunities to further your career with Lake Imaging

Police check will be required for successful applicants.

Building a healthier world, by delivering the best health outcomes one patient at a time.

Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace.

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📌 Clerical Lead (Geelong)
🏢 Integral Diagnostics (IDX)
📍 Geelong