DRA Global Limited (DRA or the Company) is an international multi-disciplinary engineering, project delivery and operations management group, predominantly focused on the mining, minerals and metals industry. The Group has an extensive track record spanning four decades across a wide range of commodities.

DRA’s teams have deep expertise in the mining, minerals and metals processing industries, as well as related non-process infrastructure such as, water, and energy solutions.DRA covers all major mining centres with offices across Africa and the Middle East, North and South America, and Asia-Pacific.

About the Role Reporting to the Desktop Support Lead you will provide frontline technical support and assistance to end-users, troubleshoot hardware and software issues, install and maintain IT equipment ensuring the smooth operation of IT systems to support daily operations across the APAC region.

The role is offered on a casual full-time basis at our Brisbane CBD office.

Provide first-level technical support to end-users via phone, email, or in person, resolving hardware, software, and network issues promptly and effectively

Troubleshoot desktops, laptops, printers, peripherals, and mobile devices to diagnose and resolve technical problems

Escalate complex issues to higher-level support teams or vendors as necessary, ensuring timely resolution and minimal disruption to operations

Install, configure, and deploy desktop computers, laptops, software applications, and peripheral devices according to company standards and procedures

Conduct hardware upgrades, replacements, and repairs as needed, ensuring compatibility and functionality with existing systems and network infrastructure

Perform routine maintenance tasks, including system updates, patches, and upgrades, to ensure optimal performance and security of IT equipment and systems

Monitor system alerts and notifications,



proactively identifying potential issues and implementing corrective actions to prevent downtime and service interruptions

Maintain accurate records of IT equipment, software licenses, and inventory levels, ensuring compliance with asset management policies and procedures

Assist in implementing and enforcing IT security policies, procedures, and protocols to protect data, systems, and network infrastructure from unauthorized access and cyberthreats

You will have

Qualifications in a relevant field

3 years’ + experience in providing technical support and troubleshooting in an IT helpdesk or support workplace

Experience working with Engineering/CAD software - Advantageous

Knowledge of desktop operating systems, productivity software, and basic networking concepts

Understanding of Microsoft 365 Suite (Entra, Intune, Exchange) - Advantageous

CompTIA A+ IT Certification - Advantageous

CompTIA Network+ IT Certification - Advantageous

Microsoft 365 Fundamentals (MS-900) IT Certification- Advantageous

The ITIL V4 Foundation IT certification- Advantageous

Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users

Customer-focused mindset with a commitment to delivering high-quality service and support to end-users

Here at DRA, we offer

Competitive and above market salary packages with regular market analysis

Flexible start and finish times allowing for great work life balance

A fresh modern office with great end of trip facilities

Access to salary packaging benefits

A collaborative and supportive team environment with the tools to succeed

We value diversity and the benefits it brings to achieving our objectives, enhancing our reputation, and attracting, engaging and retaining talented people. We welcome applications from all backgrounds regardless of gender, age, disability and ethnicity, including Aboriginal and Torres Strait Islander peoples.

Our commitment to equal opportunity and a diverse workplace is embodied in our values of People, Safety, Trust, Integrity, Excellence and Courage.

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📌 IT Technician (Brisbane)
🏢 DRA Global
📍 Brisbane