Administration and Client Services Manager Rex Plumbing is a Melbourne-based maintenance and general plumbing business delivering value-added solutions across the Aged Care & Retirement Living, Healthcare, Education and Facilities Maintenance sectors. We’re recognised for qualified, quality service built on a deep understanding of our clients’ needs, strong workmanship and sound operating systems.

We’re looking for an experienced Administration and Client Services Manager to keep our office running smoothly, support our field team, and deliver an outstanding experience for our clients. This role combines administrative management, executive support, client services and scheduling to help support our continued growth.

You’ll be joining a friendly, hardworking team who take pride in doing things properly and enjoy a laugh along the way.

Based in North Melbourne, you’ll be the central point of contact between our clients, technicians and management.

Key Responsibilities

Develop and manage the administrative systems and procedures that keep the office running smoothly

Work closely with Field Technicians to organise, track and follow up on jobs and projects

Create and manage job details, customer information and schedules using the Aroflo software system

Be the first point of contact for client phone and email enquiries, and coordinate technician scheduling based on urgency, location and availability

Build and maintain strong,



long-term relationships with key clients, onboarding new clients and checking in regularly

Prepare reports and presentations for management, and assist with tender applications and submissions

Generate client reports on job completion and prepare and send daily client invoices

Support recruitment, onboarding and subcontractor compliance checks

Manage office facilities, supplies and equipment procurement

Help plan team events and maintain the company’s website and social media presence

About You

3+ years’ experience in an administrative role

Exceptional written and verbal communication skills

Strong organisational skills and the ability to multitask

Confident using the Microsoft Office Suite (Word, Excel, PowerPoint) and similar software

A positive, friendly attitude with a genuine focus on client service

High attention to detail and the initiative to get things done

Demonstrated ability to build and maintain effective working relationships with all stakeholders

Supportive team culture

Flexible working arrangements

Development and growth opportunities

Long term employment

Please note: this position is subject to an eligibility criteria. You must be an Australian or New Zealand Citizen, or an Australian Permanent Resident. Only shortlisted candidates will be contacted.

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