As a Residential Activations Consultant, you will be responsible for managing residential service activations from enquiry through to completion. This includes handling activation‑related calls, managing fall‑out scenarios, and working proactively to resolve issues that may impact customer go-live dates. The role requires strong attention to detail, clear communication, and the ability to confidently manage multiple tasks while maintaining a high standard of customer experience.

At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday.

Join us as we continue to grow and make a mark as the 4th largest telco in Australia!

Why work for Aussie? Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down!

Our fantastic culture lives and breathes our values:

Don't be ordinary, be awesome

Think BIG

No bullsh*t

Be positive to people

Have fun

We are proud to be a

B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

We care about our community

through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.

But don’t just take our word for it –

We have been named one of the top employers in Australia by

HRD magazine.

The good stuff

26 weeks paid parental leave

for both





primary and secondary caregivers

(in addition to any government‑paid leave)

Discounted internet

up to the value of $109 per month

20% off

our Mobile services

Day to day benefits

like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more

Celebrating you!

With monthly rewards and recognition

Internal training

and resources for you to continue to learn, grow and achieve your career goals

Yearly allowance for amazing

Aussie merch

Fitness Passport

for access to multiple gyms and pools across Australia

Let’s talk about you

Manage inbound activation‑related customer enquiries

Proactively identify and resolve issues impacting activations

Clearly communicate timelines, next steps, and outcomes to customers

Liaise with internal teams to progress and resolve activation issues

Maintain accurate case notes and documentation

Escalate issues appropriately when required, following defined processes

Contribute to improved activation efficiency and reduced rework

Support a consistent, confident, and professional customer experience

How will you support our “Why?”

Strong customer service and communication skills (verbal and written)

Ability to manage complex or unclear scenarios with confidence

Proven problem‑solving capability and sound judgement

Strong organisational skills and attention to detail

Ability to manage competing priorities in a fast‑paced environment

Confidence working across systems and managing case documentation

Comfortable taking ownership and accountability for outcomesExperience in Customer Service, Service Delivery, or Activations preferred

Experience handling escalations or complex customer cases is desirable

Familiarity with activation, provisioning, or service‑based workflows is an advantage

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📌 Residential Activations Consultant (Traralgon)
🏢 Aussie Broadband
📍 Traralgon