Join Us as a Customer Solutions Specialist About the Role Are you passionate about helping people and delivering exceptional customer experiences?

We're looking for a motivated and customer-focused Customer Solutions Specialist to join our growing team. In this role, you'll engage with customers, resolve enquiries, negotiate tailored payment solutions, and support positive outcomes while maintaining compliance with industry regulations and best practices.

If you thrive in a fast-paced environment, enjoy problem-solving, and love making a difference, we'd love to hear from you.

What You'll Be Doing

Handling inbound and outbound customer calls with professionalism and empathy

Supporting customers experiencing financial hardship or vulnerability

Negotiating fair and compliant payment arrangements

Resolving account enquiries and overcoming objections

Delivering positive customer experiences while achieving business outcomes

Maintaining accurate records and following compliance requirements

What You'll Need

Strong verbal and written communication skills

Confidence using Microsoft Office and learning new systems

Empathy, resilience, and emotional intelligence

Excellent time management and attention to detail

A positive attitude and strong problem-solving skills

Desirable Experience

Experience in collections, customer service, financial services,



or account management

Experience assisting customers experiencing hardship or vulnerability

Experience working in a KPI-driven environment

Why Join Us

Staff competitions and incentives with outstanding prizes

Regular team events, celebrations, and social activities

Genuine career progression and development opportunities

Supportive and collaborative leadership team

Ongoing training and professional development

High-performing and energetic workplace culture

The opportunity to make a real impact on both customer outcomes and business success

We're serious about success, but we know how to have fun along the way. When you join us, you're not just starting a job, you're building a career with one of Australia's leading credit management organisations.

We celebrate diversity and are committed to creating an inclusive workplace. We welcome applications from people of all backgrounds, cultures, genders, identities, abilities, and experiences. No matter who you are, there's a place for you here.

Applicants must be Australian Citizens or Permanent Residents. Due to the sensitive nature of the information handled in this role, a satisfactory National Police Check will be required as part of the recruitment process.

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📌 Customer Service Specialist (North Lakes)
🏢 ARMAGROUP
📍 North Lakes