Customer Service Coordinator - Power & HVAC The next step in your career starts here…

As a

Customer Service Coordinator

within our Power & HVAC team, you'll play a critical role in supporting customers and operations across Western Australia.

No two days are the same as you coordinate equipment hires, transport, servicing, breakdowns and customer enquiries, ensuring customers receive the right solution at the right time.

Working closely with customers, technicians, transport providers and internal teams, you'll balance multiple priorities while delivering exceptional customer service and operational support, always with a strong focus on safety.

You’ll enjoy variety in your role including

Coordinating equipment deliveries, collections and off-hires

Sourcing equipment from across the Coates network to meet customer requirements

Preparing quotes and converting hires into active contracts

Liaising with customers regarding equipment requirements and site access

Coordinating servicing schedules, maintenance activities and inductions

Managing equipment breakdowns and arranging repairs or swap-outs

Working closely with workshop, transport and technical teams to ensure equipment readiness

Processing invoicing, purchase orders, billing and general administration tasks

Resolving customer queries and disputed invoicesBuilding strong relationships with customers and stakeholders across the business

What you’ll get in return We provide our team with a wide range of perks and benefits, including:

Development and career progression pathways

Flexible working options available—let's discuss what works best for you

Access to our employee discounts, benefits and wellbeing program including Fitness Passport

Purchased additional leave program

Novated leasing and salary sacrifice

12 weeks Paid Parental Leave in addition to the government parental leave scheme





Volunteering opportunities through the Coates Foundation

What You’ll Bring

Experience in a coordination, scheduling, customer service or administration role within a fast-paced operational environment

The ability to manage multiple competing priorities, deadlines and customer requests simultaneouslyStrong customer service and problem-solving skills with confidence managing customer enquiries, complaints and disputes professionally

Excellent organisational skills and attention to detail across quoting, invoicing and administrative tasks

Confidence working with a broad range of stakeholders including customers, transport providers, contractors, technicians and operational teams

Strong computer skills and the ability to quickly learn new systems and processes

A proactive, solutions-focused approach with the ability to take ownership and work independently

A commitment to maintaining a safe working setting and supporting Coates' Zero Harm culture

Technical aptitude and a willingness to learn Power & HVAC products and services

Exposure to equipment hire, HVAC, transport, logistics, mining, construction or industrial environments will be highly regarded

Looking for more reasons to join Coates? At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We're proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Visit careers.coates.com.au to learn more about our values and opportunities

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.

Coates. Equipped for you.

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📌 Customer Service Coordinator - Power & HVAC (Geelong)
🏢 Coates
📍 Geelong