Why you'll love this opportunity

Fully paid training – we'll give you the skills and confidence to get started

Career progression – build a career with opportunities to move into senior and leadership roles

Ongoing coaching & development – you're never expected to figure it out alone

Recognition & rewards – enjoy awards, prizes and programs that celebrate great performance

Retention bonuses – be rewarded for your commitment

Health insurance discounts and a range of other employee advantages

Supportive team culture – work with people and leaders who genuinely want you to succeed

Stable, full-time employment with a well-established Australian company

Fully paid training – we'll give you the skills and confidence to get started

Career progression – build a career with opportunities to move into senior and leadership roles

Ongoing coaching & development – you're never expected to figure it out alone

Recognition & rewards – enjoy awards, prizes and programs that celebrate great performance

Retention bonuses – be rewarded for your commitment

Health insurance discounts and a range of other employee benefits

Supportive team culture – work with people and leaders who genuinely want you to succeed

Stable, full-time employment with a well-established Australian company

Make a difference every day As part of our Services Australia Tier 1 Digital Support team, you'll help customers access information, navigate digital and self-service channels, and find the support they need.

Every interaction is an opportunity to make someone's day a little easier.

You don't need to know everything on day one. We'll train you.

What we are looking for is someone who can listen, communicate clearly, stay calm under pressure and genuinely wants to help.

What You'll Be Doing Your day will involve:





Handling inbound calls and customer interactions

Helping customers with their enquiries and finding the right solutions

Supporting customers to navigate digital and self-service channels

Using multiple computer systems to access information and accurately record customer interactions

Building rapport and creating positive customer experiences

Explaining information clearly and confidently

Managing challenging conversations with empathy and professionalism

Working as part of a supportive team to achieve customer service and performance goals

You Don't Need To Have Contact Centre Experience You could be a great fit if you've worked in:

Customer service

Retail

Hospitality

Administration

Call centres

Sales

Banking or financial services

Government services

Any role where you've regularly helped and communicated with customers

Most importantly, you'll be someone who enjoys helping others and isn't afraid to learn something new.

What We're Looking For We're looking for people who are:

Naturally customer-focused and genuinely enjoy helping others

Confident communicators who can listen and explain information clearly

Comfortable using computers and learning new technology

Able to multitask across different systems

Resilient and comfortable working in a fast-paced environment

Solution-focused and willing to take ownership of customer enquiries

Motivated to learn, develop and challenge themselves

Reliable,



professional and committed to delivering great customer experiences

Important Requirements To be considered for this opportunity, you must:

Be based in Perth

Be an Australian Citizen

Be 18 years or older

Be available to work full-time

Be able to work on-site at our Perth office on Troode Street

Where could this take you? Starting in customer service doesn't have to be the end of your career journey.

At TSA, we invest in our people and provide opportunities to develop new skills and progress internally.

As you grow your skills and experience, opportunities can include progression into senior customer service, quality, training, workforce, leadership and other specialist roles.

We want this to be more than just a job.

It's an opportunity to build skills, build confidence and build your career. Be part of #TSAWays We're proud of our culture and the people who make TSA what it is.

We're committed to creating a workplace where people feel supported, recognised, included and encouraged to grow.

TSA Group is committed to building a diverse and inclusive workplace. We strongly encourage applications from Indigenous Peoples and recognise the unique skills, perspectives and experiences Indigenous applicants bring to our organisation.

If you are an Indigenous candidate and would like support with your application, please contact

.

Ready to make a difference? If you're looking for a role where you can help people, learn new skills, be part of a great team and build a genuine career, we'd love to hear from you.

TSA Group will never ask candidates for financial details during our recruitment process. Legitimate recruitment communication will come from official TSA Group email addresses. #SAU

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📌 Customer Service Representative (Perth)
🏢 TSA Group - Australia
📍 Perth