This is a hands-on Customer Service position where no two days are quite the same, working in a busy B2B environment as part of a supportive Customer Service team managing customer enquiries, processing orders and returns, resolving issues and working closely with Sales, Warehouse, Inventory and Accounts teams.

Key responsibilities

Managing a high volume of customer enquiries via phone and email

Processing and amending customer orders accurately

Checking stock availability and providing backorder and ETA updates

Tracking deliveries and assisting with freight and courier enquiries

Processing returns and replacement orders

Resolving customer issues and complaints professionally

Providing product, pricing and online ordering support

Liaising with Warehouse, Sales, Inventory, Accounts and other internal teams

Providing general Customer Service and administrative support as required

About you

Microsoft Dynamics 365 Business Central experience - essential

Previous Customer Service experience,



ideally within wholesale, distribution or a similar environment

Experience processing customer orders within an ERP system

Strong phone and email communication skills

Excellent attention to detail and data-entry accuracy

The ability to multitask and manage competing priorities

Confidence resolving customer enquiries and problems

A positive, proactive and team-focused approach

Experience within the uniform, apparel, wholesale or distribution industry would be highly regarded

About us We're an established wholesale uniform and apparel business, supplying a national network of distributor customers across Australia. You'll be joining an established business and a collaborative team where Customer Service plays an significant role in supporting our customers and works closely with multiple areas of the organisation.

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📌 Customer Service (Port Phillip City)
🏢 Fashion Biz
📍 Port Phillip City