Williams-Sonoma & The Opportunity Williams Sonoma is a multi-channel specialty retailer of high-quality products for the home. Our family of brands in Australia includes the well-known retailer’s west elm, Pottery Barn, Pottery Barn Kids & Williams-Sonoma.

Job Description Our Pottery Barn store in Chadstone, is seeking a results-driven, customer-focused, and dynamic Assistant Store Manager to deliver exceptional customer service, lead an outstanding team, and inspire great performance. This is a permanent, full time position (76 hours per fortnight) on a rotating 4-week roster. Availability to work full alternate weekends as part of the roster rotation is also required.

Why You Will Love Working With Us We are all about creating a workplace where you feel supported, inspired, and excited to come to work. Here’s just a taste of what you will enjoy as part of our team:

Generous employee discounts so you can enjoy our amazing products

Paid parental leave to support you through life’s most key milestones

Access to a confidential Employee Assistance Program for personal and professional support

Career growth opportunities with real investment in your development

A supportive, collaborative team culture where your success is celebrated

The chance to be part of a fast-growing global business with an entrepreneurial spirit

What You Will Be Doing

Identify opportunities, develop and execute strategies, and analyse daily, weekly, and monthly reports to achieve KPIs

Set daily, weekly, and monthly sales goals

Support company promotions and sales events

Coach and develop team members to drive individual and team performance

Provide exceptional customer service to achieve world-class service standards

Drive our Design Services business area by motivating associates





Create and ensure a positive environment where all associates are treated fairly and with dignity, in accordance with our People-First Philosophy

What You Will Bring To The Role

Bring retail leadership experience, ideally in homewares or specialty retail

Are passionate about customer service and enhancing our customers’ lives at home

Love to coach, mentor, inspire, and help grow your team to meet and exceed goals

Thrive in an entrepreneurial environment and are consistently looking for ways to think outside the box

Have proven success in achieving results both independently and through others by creating a spirit of teamwork

Are not afraid to go above and beyond to exceed customers’ expectations and close sales

Have excellent communication, organisational, and leadership skills

Possess critical thinking skills to creatively identify challenges and develop action plans in a timely manner

Are able to independently lead yourself and others to achieve results

Physical Requirements

Ability to be mobile in the store and back-of-house areas, including standing for long periods

Ability to climb ladders and use other equipment in line with safety standards

Ability to lift and mobilise medium to large items, up to 30kg, while utilising appropriate equipment and safety techniques

Only candidates with permanent work rights in Australia will be considered.

About Us Williams-Sonoma Australia Pty Ltd.



is a multi-channel specialty retailer of high quality products for the home.

In 1956, our founder, Chuck Williams, turned a passion for cooking and eating with friends into a small business with a big idea. He opened a store in Sonoma, California, to sell the French cookware that intrigued him while visiting Europe but that could not be found in America. Chuck's business, which set a standard for customer service, took off and helped fuel a revolution in American cooking and entertaining that continues today. In the decades that followed, the quality of our products, our ability to identify new opportunities in the market and our people-first approach to business have facilitated our expansion beyond the kitchen into nearly every area of the home. Additionally, by embracing new technologies and customer-engagement strategies as they emerge, we are able to continually refine our best-in-class approach to multi-channel retailing.

Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. Established in Australia in 2013, Williams-Sonoma Australia Pty Ltd. currently operates 20 retail locations and 4 e-commerce websites, and employs more than 350 people across corporate and retail operations.

Discover all you need for home from our four iconic brands: Pottery Barn Australia for timeless, exclusively designed furniture, decor and gifts; Pottery Barn Kids Australia for stylish, high-quality furniture and accessories for babies and kids; west elm Australia for modern home furnishings that are authentic, approachable, affordable and sustainably produced; and Williams Sonoma Australia for the finest cookware, food and entertaining essentials.

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📌 Assistant Store Manager: Pottery Barn (Port Phillip City)
🏢 Pottery Barn
📍 Port Phillip City