We're Australia’s first and leading Strata Underwriting agency, with a commitment to leading the way in our industry, through focusing on Artificial Intelligence & Technology, Diversity & Inclusion and Environmental Sustainability. A career at CHU is a career of opporCHUnity. The opportunity to create, innovate and grow. When you join our team, you’re joining an industry leader with a track record for putting our people and our customers first. Despite being in 5 different locations across Australia, our leading hybrid working model and technology enables our people to be close-knit and connected.

All about CHU CHU is part of the Steadfast Group; a top 200 ASX-listed company with $9.8 billion in total billings. As the market leader we protect over 100,000 residential strata properties across Australia, with almost half a trillion value insured. We are multi-award winners: back-to-back winners of the Underwriting Agency of the Year Award 2021-2023 & Claims Team of the Year 2024, plus Excellent in Workplace, Social and Governance Change winners for 2024. We are proud to be an award-winning underwriting agency and our goal is to continue to put people, planet, partnership and prosperity at the heart of what we do.

About the Role What your new job looks like Day to day you will be managing a portfolio of large loss work, using your technical skills and expertise to collaborate with specialists and drive a timely outcome and settlement. The Senior Loss Adjuster will also help to develop the expertise and knowledge of the broader team.

Responsibilities

Day to day you will be managing a portfolio of large loss work, using your technical skills and expertise to collaborate with specialists and drive a timely outcome and settlement.





The Senior Loss Adjuster will also help to develop the expertise and knowledge of the broader team.

Prior experience in handling large personal lines and commercial lines losses with exposure up to $500K

In-depth knowledge of property and construction, conducting thorough and detailed site inspections

Experience in scoping and estimating large loss exposures

Ability to prepare accurate, clear, thorough and concise reports in a timely manner to progress claim

Ability to coordinate with lead adjusters/managers on pending claim files requiring additional investigation

Prior experience in negotiating settlements with insured in accordance with recommended best practices guidelines and limits of authority

Provide coaching and mentoring to develop the skill set of the broader team

Qualifications

Relevant tertiary qualifications or equivalent knowledge

Minimum of 5 years of property claims handling experience (including strata) / 5 years Loss Adjusting

Required Skills We'd love to meet you….. Especially if you can talk to us about your:

Experience with commercial and catastrophe claims

Research and investigative abilities; negotiating, conflict resolution and persuasive abilities

Superior verbal and written communication skills, including large-group presentation skills

A full driver’s licence and ability to be mobile with travel.

Preferred Skills





AICLA Diploma in Loss Adjusting or qualifications attained through ANZIIF

Thorough knowledge of commercial and residential construction industries

Knowledge of property claims law and jurisdictional issues

Pay range and compensation package To support and reward you, we offer:

Work where suits you best - we are proud of our leading, inclusive and flexible hybrid work model

Real connection and interaction - we offer regular Company wide team & ConnecCHUn Days

Hard work deserves recognition - competitive salary packaging and annual bonus scheme

Grow your future savings - employer matched superannuation contributions

Take the stress out of the unexpected – access up to 4 extra flexible paid leave days for life’s ups and downs

Celebrate the joy of parenthood - 18 weeks paid parental leave

We support your charitable work - access to a paid volunteer day each year

Cut your monthly costs - paid SCI, Life Insurance and Travel Insurance

Grow with us - professional development and study assistance and study leave

Support when you need it most - extensive health and wellbeing initiatives

Diversify your experience - Work and Travel Adventure Program, Career Breaks

Family first - CHU are accredited as a Family Inclusive Workplace 2022/28

You can be you - CHU are recognised as an Inclusive Employer 2025/28 by the Diversity Council Australia

For further information, head to the benefits section of our careers page.

Equal Opportunity Statement Working with CHU When you join CHU, you will join a friendly and supportive team who are committed to your wellbeing and engagement. We want you to enjoy your work each day and derive satisfaction from being part of a collaborative organisation and culture.

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📌 Senior Loss Adjuster (Canberra)
🏢 CHU Underwriting Agencies
📍 Canberra