Assistant Venue Manager – The Rose & Crown, Southbank The Rose & Crown is a busy, vibrant pub in Southbank, Brisbane, offering a quality food and beverage experience in a relaxed and welcoming environment. We are looking for an experienced and motivated Assistant Venue Manager to join our team and play an important role in the day-to-day operation of the venue.
As Assistant Venue Manager, you will work closely with the Venue Manager to ensure the venue operates efficiently, delivers excellent customer service and maintains high standards across both food and beverage operations.
You will be a hands-on leader who is confident working across all areas of the venue, supporting the team during busy service periods and helping to create a positive and professional workplace culture.
Key Responsibilities
Assist the Venue Manager with the day-to-day operation of the venue
Lead and support the front-of-house team during service
Maintain consistently high standards of customer service
Assist with staff training, coaching and development
Help manage staffing levels, rosters and daily operational requirements
Ensure venue presentation, cleanliness and service standards are maintained
Assist with stock management, ordering and inventory control
Monitor food and beverage quality and presentation
Handle customer enquiries, feedback and complaints professionally
Assist with functions, events and large bookings
Ensure responsible service of alcohol and compliance with relevant legislation
Follow and enforce company policies, procedures and workplace health and safety requirements
Assist with opening and closing procedures
Support the Venue Manager with achieving sales, labour and operational targets
Lead by example and contribute to a positive team culture
The successful candidate will have:
Previous experience in a supervisory or management role within a busy pub, restaurant, bar or hospitality venue
Strong leadership and communication skills
The ability to remain calm and organised during busy service periods
A hands-on approach to hospitality and team management
Strong attention to detail and high standards
Good knowledge of food and beverage operations
Experience with staff training and performance management
A strong understanding of responsible service of alcohol and workplace health and safety
The ability to work flexible hours, including evenings, weekends and public holidays
A positive attitude and a genuine passion for hospitality
What We Offer
A key leadership role within a busy Southbank venue
The opportunity to work closely with an experienced management team
A supportive and professional working environment
Opportunities for career progression within the business
A varied role across food, beverage, functions and venue operations
We are looking for someone who is ready to take the next step in their hospitality career or an experienced Assistant Venue Manager looking for a new challenge.
If you are a confident hospitality qualified who enjoys leading a team, delivering great service and being part of a busy venue, we would love to hear from you.