Job Description About the opportunity This role involves servicing, maintaining and supporting printers, photocopiers and production devices across our customer base. You'll work both on-site at customer locations and remotely through our Remote Support Help Desk, diagnosing technical issues, delivering timely solutions, and building lasting customer relationships.
While we welcome applications from experienced printer and photocopier technicians, we're equally interested in hearing from people who have worked in other types of technical trades and are looking to develop a new specialty. If you're mechanically minded, enjoy understanding how things work and take pride in delivering great customer service, we would love to hear from you.
Who We're Looking For We're looking for someone who:
Has experience servicing, repairing, installing or maintaining mechanical equipment
Is technically minded and enjoys troubleshooting problems
Has strong customer service and communication skills
Likes working independently while managing their own day
Enjoys driving to customer locations throughout the region
Is organised,
reliable and takes pride in delivering quality work
Has basic computer skills and is comfortable learning new technology
Is willing to undertake ongoing training and career development
Experience that would be highly regarded
Field service technician roles
Automotive, agricultural or mechanical trades
Electrical, electronics or telecommunications experience
IT hardware support or networking knowledge
Other equipment maintenance or technical service roles
What We Provide We understand that not every great technician has worked on printers and photocopiers before.
If you have the right attitude, aptitude and customer focus, we'll provide:
Structured onboarding and technical training
Ongoing mentoring and support from experienced technicians
Access to manufacturer training and certifications
A supportive team environment where learning is encouraged
Viatek operates across 21 locations in Victoria, New South Wales and South Australia and provides print, technology and commercial production solutions to regional Australian customers.