Job Description

Our Client:
n Our client is a leading independent provider of Roadside Assistance across Australia and New Zealand for major insurance brands and iconic automotive manufacturers including premium brands like Ferrari, Maserati, Lotus and many more.

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About the role:

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This is a customer service role with a difference. You'll be the calm and reassuring voice on the line for customers experiencing unexpected vehicle issues. As the first point of contact, you'll provide guidance and coordinate support through a trusted network of service providers.

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You will be responsible for:

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- Taking inbound calls from customers needing roadside or breakdown assistance
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- Providingadvice and assistance over the phone in a roadside and customer service capacity
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- Resolvingany concerns or questions the customer may have regarding their vehicle
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- Actingas main point of contact between the customer and the supplier network
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What's in it for you?

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- Hybrid role after 6 months - WFH & from the RhodesOffice
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- Fully comprehensive training and continuous ongoing development
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- Supportive and agile team that love helping customers when they need it most.
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- Great and inclusive culture
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To be successful in this role you will possess:

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- Previous customer service experience is desired but not a must
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- A resilient and helpful personality
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- Excellent verbal and written communication skills
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- The ability to work a rotating roster across 7 days a week
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- Strong problem solving skills
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Please note this is a full-time permanent role. Only those with full working rights will be considered.

📌 Customer Service Representative (New South Wales)
🏢 Citrus Group
📍 New South Wales