Energy Customer Support Specialist: First-Call Resolution (Queensland)

Energy Customer Support Specialist: First-Call Resolution (Queensland)

24 Sep
|
Gem Energy Australia
|
Queensland

24 Sep

Gem Energy Australia

Queensland

Job Description

GEM Energy Australia is seeking a Customer Support Specialist to join our In Life team, the first voice customers hear when they contact GEM Energy / RACQ Solar. You will handle inbound calls, emails and chats from our residential and commercial base, providing explicit updates on installations and post-install questions.

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You'll use our CRM and job management tools to resolve issues, walk customers through basic troubleshooting, and escalate complex faults with a clean handover while building

📌 Energy Customer Support Specialist: First-Call Resolution (Queensland)
🏢 Gem Energy Australia
📍 Queensland

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