The role will oversee critical programs including trade waste, backflow prevention, recycled water agreement management, pollution investigations and customer compliance activities while ensuring exceptional service outcomes.

Key Responsibilities

- As Business Customer Operations Leader, you will lead a multidisciplinary team of field based and office-based staff responsible for managing Sydney Water's complex, high-value business customer relationships across the Western Region.
- This role combines people leadership, stakeholder engagement and operational management.
- Working closely with customers, councils, regulators and internal teams and stakeholders, you will help protect Sydney Water's networks, support revenue recovery opportunities and deliver strategic business initiatives.




- Lead and develop a team responsible for business customer relationships and compliance programs.

What you need

- You will be an experienced leader with solid stakeholder management skills and a customer-focused mindset, ideally with Tertiary qualifications in Science, Engineering, Business or a related discipline.
- As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role.
- Please note as part of the application process, you will be asked to undergo background checks which include a criminal history check.

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📌 Business Customer Operations Leader (Tullamore)
🏢 Sydney Water
📍 Tullamore