Job Description

Guest Service Agent — The Oceanfront Hotel, Cairns

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About Us

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We're not just filling a reception desk, we're looking for the personality that sets the tone for every guest who walks through our doors. If you light up a room, remember names without trying, and genuinely love making people's day a little better, we want to meet you.

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The Role

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You will create a memorable stay for every guest through warm, attentive service anticipating what they need before they ask, and delivering it promptly, efficiently, and with a smile that's impossible to fake.

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What You'll Be Doing

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- Run a smooth, qualified check-in and check-out experience
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- Handle phone calls, guest requests, and reservations promptly and accurately
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- Communicate with guests in a way that's open, friendly, respectful, and positive
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- Know our hotel inside out — room types, rates, and services so you can speak to it confidently
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- Look for opportunities to upsell room categories and support hotel revenue
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- Create and manage reservations based on guest needs, availability, and budget
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- Carry out front office duties in line with company procedures and management direction
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- Resolve guest complaints quickly, calmly, and professionally
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- Handle guest mail, messages, and deliveries promptly, always protecting guest privacy and security
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- Balance your float accurately at the end of each shift, with all cash and card transactions correctly recorded
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What We're Looking For

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- A genuinely bubbly, outgoing personality — someone who connects with people instantly and makes them feel welcome from the first hello
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- Reception experience in a similar role or industry
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- RMS experience highly regarded
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- Flexibility across days, with availability across our 8am–10pm operating hours
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- A motivated, can-do attitude and a real passion for guest service
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Why Join Us

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- Be part of the ground floor of an exciting new era for an iconic Cairns Esplanade hotel
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- Genuine opportunities for growth within a company on the move
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- A team environment where personality is just as valued as experience
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📌 Part time Hotel Receptionist (Cairns Regional)
🏢 Vision Hotels
📍 Cairns Regional