Serve as the key point of contact for clients in the portfolio Service clients’ media requirements end to end across all formats Alert clients to relevant media items as they happen Collaborate with account management and sales teams to understand client needs Regularly contact clients and provide solutions for their communications requirements Monitor breaking news and alert clients to relevant media issues Retain and develop a portfolio of government, automotive, and higher education clients Deliver insights, advice, and industry intelligence supporting clients’ communications objectives Requirements
Media savvy with a genuine interest in news and current affairs Ability to identify issues key to clients Ability to build and develop meaningful client relationships Ability to think on your feet, prioritise,
and multitask in high-pressure situations Excellent team player comfortable in a fast-paced environment Problem-solving ability to identify potential client issues Previous experience in a client success or customer service environment is desirable Excellent command of English Australian Citizen, Permanent Resident, or valid work visa holder not requiring sponsorship, with at least 1.5 to 2 years of visa validity remaining Core Competencies
Demonstrates strong media savvy and a genuine interest in news and current affairs, with the ability to build meaningful client relationships and deliver insights that support clients' communications objectives. Highest-signal resume keywords
Client Relationship Management Media Monitoring Problem-Solving Communication Skills Multitasking Soft Skills
Team Player Ability to Prioritize Ability to Think on Your Feet Industry Keywords
Client Success Customer Service Government Automotive Higher Education