Keep Every Claim Moving Are you an organised and detail-focused automotive professional with experience managing warranty claims?

Penfold Motor Group is looking for an experienced

Warranty Administrator

to join our Service team, supporting

Isuzu UTE

as the primary brand, with exposure to

MG, Suzuki and Hyundai .

This is a key role within the Service department, responsible for ensuring warranty claims are accurately prepared, submitted and followed through to resolution. You’ll work closely with our Workshop, Parts and Finance teams, as well as manufacturers and distributors, to ensure claims are processed efficiently and warranty receivables are recovered promptly.

About the Role You’ll be responsible for:

Process warranty paperwork and ensure documentation meets manufacturer requirements

Review, track, resolve and resubmit warranty claims, including rejected and adjusted claims

Reconcile warranty receivables and liaise with Finance to secure payments

Ensure technician reports, labour times, warranty clocking and parts records are accurate

Coordinate warranty parts returns and liaise with manufacturers, distributors and suppliers

Partner with Service and Workshop teams to resolve enquiries, complaints and improve processes

About You We’re looking for someone who is highly organised, detail-oriented and confident managing warranty claims from submission through to resolution.

You’ll bring:

Proven experience as a Warranty Clerk or Administrator within an automotive dealership

Strong understanding of automotive warranty processes, with mechanical knowledge advantageous

Excellent communication, customer service and conflict resolution skills

High attention to detail, accuracy and strong documentation skills





Highly organised with the ability to prioritise competing deadlines in a fast-paced environment

Strong computer literacy, problem-solving skills and ability to work autonomously and collaboratively

Why Join Penfold Motor Group? What’s in it for you?

Work across Isuzu UTE, MG, Suzuki and Hyundai

Competitive remuneration package

Manufacturer training and development opportunities

Career progression within Penfold Motor Group and the wider automotive group

Employee vehicle and parts discounts

Exclusive retail and lifestyle discounts across leading brands

Employee Assistance Program (EAP)

Supportive and experienced Service team

Opportunity to build a long-term career within the automotive industry

About Us Penfold Motor Group is an established automotive group with a proud history and a strong commitment to delivering exceptional customer experiences. Representing a portfolio of leading automotive brands, our teams provide customers with quality vehicles, servicing and support throughout their ownership journey.

Penfold Motor Group is part of Peter Warren Automotive Holdings, one of Australia’s largest and most established multi-franchise automotive dealer groups. With more than 2,000 dedicated employees across NSW, Queensland and Victoria, the wider Group provides exciting opportunities for our people to develop, grow and build long-term careers.

We value our people as one of our greatest assets and are committed to creating a supportive, high-performing workplace where your contribution is recognised and you can make a real impact.

Ready to Make an Impact? If you’re an experienced Warranty Administrator who thrives on accuracy, problem-solving and keeping claims moving, we’d love to hear from you.

#J-18808-Ljbffr

📌 Warranty Administrator (Port Phillip City)
🏢 Peter Warren Automotive Holdings
📍 Port Phillip City