Job Description

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n About usn

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Foundever is a global leader in the customer experience (CX) industry. With 130,000 associates worldwide, we support 750+ of the world’s leading brands by delivering seamless customer experiences in the moments that matter.

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At Foundever, our people are our greatest asset. Once you join our team, we invest in your growth with tailored programs, comprehensive training, and opportunities to help you achieve your goals.

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n About the rolen

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As a Customer Service Representative, you’ll join a team of dedicated professionals passionate about delivering exceptional customer service. You’ll play a key role in ensuring customer satisfaction through effective problem-solving and communication.

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n About youn

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We’re looking for individuals with:

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- Customer service experience (highly desirable)
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- A genuine interest in banking or financial services
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- Strong computer skills and the ability to navigate multiple systems
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- Resilience and professionalism in a fast-paced workplace
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- A Grade 12 qualification (or equivalent)
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n What you will don

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- Handle inbound calls and assist with a variety of general banking inquiries, including: n n
- Providing account balances
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- Replacing debit and credit cards
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- Updating personal information
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- Resolving issues with online banking
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- Investigating transactions and disputes
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- Managing fraud inquiries
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- Logging complaints and capturing feedback
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- Provide accurate information and follow strict identification protocols
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Note: This role does not involve sales or upselling.

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n Training period (on-site)n

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- Weeks 1–3: Classroom training, Monday–Friday, 9:00 am–5:30 pm (NSW time)
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- Weeks 4–7: On-the-job training, Monday–Friday. Full-time availability between 8:00 am–8:00 pm (NSW time) required
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n Flexible rostersn

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We offer different roster options to suit your lifestyle:

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- Night shifts and split shifts available
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- Work-from-home opportunities available (conditions apply)*
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n What we offern

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- Full-time comprehensive training
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- Private healthcare policy discounts
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- Staff perks – access to platform with discounted products and services
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- Performance based incentives*
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- Monthly social engagement activities
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n Important Informationn

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- During training, you must meet all job scorecard requirements, including attendance, assessments, and performance evaluations. 100% attendance is required during training.
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- If work-from-home is offered, you’ll need a stable internet connection and a quiet, secure workspace to deliver high-quality customer service.
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- Applicants must have Australian work rights and pass a full background screening, including police checks (mandatory).
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Start your journey with Foundever today! Speak to our recruitment team to learn more.

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*Terms and conditions apply.

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📌 Customer Service Representative (Maitland)
🏢 Foundever
📍 Maitland