Senior Customer Success Manager (12 month fixed term)

Melbourne, Australia

Senior Customer Success Manager, Australia ( 12 month fixed term)

WHO WE ARE

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com .

THE ROLE

We are seeking a results-driven Senior Customer Success Manager who thrives on being a strategic partner to our clients and a key driver of revenue growth. This role is ideal for someone who excels in client relationships and who is ready to take on responsibility influencing campaign performance, client retention and account expansion.

As a Senior CSM, you will own a portfolio of clients and serve as their primary point of contact, providing day to day and strategic support. Your goal is to help them achieve their goals. You will collaborate cross-functionally with our Professional Services, Support and Product teams to ensure campaigns launch flawlessly, client performs against key metrics, and the organization is aligned with each client’s attribution model and business objectives.

In this role, you will closely monitor campaign performance data and proactively identify opportunities that strengthen outcomes. You will also surface and drive upsell and cross-sell opportunities, develop tailored growth ideas for each client’s business and partner with Client Success Leadership on long-term expansion strategies.

RESPONSIBILITIES

- Own and maintain strong relationships with accounts, ensuring client success through up-sells, cross-sells, renewals and overall account growth.
- Serve as the main point of contact for client communications, campaign execution, and strategic recommendations, ensuring a seamless customer experience.
- Develop and manage a client growth plan outlining major milestones, testing initiatives, and opportunities for expansion. Understand client’s reporting methods.
- Apply knowledge of Zeta offerings, client goals, industry trends and best practices to develop strategic recommendations that drive performance improvements, creative enhancements and revenue growth.
- Identify and execute growth opportunities by designing unique strategic plans for each customer that exceed quarterly and annual goals.
- Possess a deep understanding of KPIs and goal-setting, proactively providing optimization recommendations to maximize performance.
- Lead client meetings,



including monthly performance updates and Quarterly Business Reviews, ensuring action items and strategic next steps are documented and executed.
- Build knowledge of Zeta’s offerings, tools, and industry best practices to better support client needs.
- Maintain clear documentation of processes, timelines, and deliverables across your accounts.

REQUIREMENTS

- 5+ years of client services experience in digital marketing or advertising.
- Strong client management and communication skills, with confidence leading data driven conversations.
- Organized and detail-oriented, with the ability to manage multiple projects and deadlines in a rapid-paced setting.
- Comfortable working cross-functionally with technical and non-technical teams.
- Strong analytical mindset with working knowledge of Excel and comfort interpreting performance data.
- Experience with campaign management tools, platforms, or reporting systems.
- Self-starter with a collaborative attitude, eager to learn and contribute.
- Required to travel onsite monthly to meet with the Zeta team and clients in Sydney.

SALARY

The salary for this role is $140,000 AUD depending on location and experience.

BENEFITS & PERKS

- Unlimited Paid Time Off, giving you the flexibility to recharge when you need it
- Comprehensive health and wellness coverage
- Corporate partnership discounts, monthly engagement events, birthday celebrations and more!

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another.

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases

Voluntary Demographic Questions

Zeta collects this Voluntary Demographic Data only with your consent, for the sole purpose of tracking and improving the diversity of our applicant pool. Any information you choose to provide will not be considered for employment purposes, will not be associated with your employment at Zeta if you are offered a position,and is not used to make hiring or employment decisions. This data will be maintained unless you withdraw your consent. You may withdraw consent for this data to be maintained by Zeta at any time by contacting your Recruiter. If and when you are employed by Zeta, you may withdraw consent by contacting your HR Partner.If and when you onboard with Zeta,



you will also be asked to complete an EEOC questionnaire that collects additional demographic data in order for Zeta to meet its legal requirements.

We are committed to building diverse teams with different identities, backgrounds and perspectives. We believe in providing a forum to connect at Zeta, to learn and celebrate differences.Our mission is to ensure we have an environment that enables a deep level of trust and belonging, so everyone feels invited to bring their whole selves to work, and to increase both diversity at Zeta as well as in the technology industry.

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin, or any other basis protected by applicable federal, state or local law; nor does Zeta discriminate on the basis of sexual orientation or gender identity or expression.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Zeta Global’s Equal Employment Chance policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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📌 Senior Customer Success Manager (12 month fixed term) (Melbourne)
🏢 Zeta Global
📍 Melbourne