Job Description

The Housekeeping Attendant maintains the cleanliness, presentation and hygiene of accommodation, public areas and village facilities, supporting an exceptional [guest/resident] experience while meeting company, safety and service standards.

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Guest Experience

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Deliver exceptional customer service to guests, visitors and contractors.

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Maintain a friendly, professional and approachable manner.

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Respect guest privacy and confidentiality.

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Respond courteously to guest requests and report maintenance or service issues promptly.

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Contribute to a welcoming and comfortable environment for all guests.

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Housekeeping Operations

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Clean guest rooms, bathrooms and kitchenettes to company standards.

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Change linen and replenish items in amenities.

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Dust, vacuum, mop and sanitise assigned areas.

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Clean public areas including Reception, communal facilities, amenities, offices and recreational spaces.

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Clean and maintain staircases and stairwell areas onsite.

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Prepare rooms for arriving guests within required timeframes.

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Coordinate with the Check-In Team to finalise room cleaning and ensure rooms are ready before guest arrival where required.

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Report damaged items, maintenance issues and lost property.

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Follow daily room allocations and complete assigned tasks efficiently.

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Maintain housekeeping storerooms in a clean, organised and well-stocked condition.

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Handle and store cleaning chemicals safely in accordance with Safety Data Sheets.

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Assist with scheduled deep-cleaning projects.

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Operate cleaning equipment safely and correctly.

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Work Health and Safety

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Follow Work Health and Safety policies and procedures.

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Use Personal Protective Equipment as required.

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Report hazards, incidents and near misses immediately.

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Use safe manual-handling techniques.

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Use and store chemicals safely.

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Participate in workplace safety meetings and training.

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Teamwork and Property Standards

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Work cooperatively with Property Manager, Reception, Maintenance, and other departments.

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Maintain a positive and professional attitude and participate in team meetings and training.

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Undertake additional duties as directed by the Housekeeping Supervisor or Management.

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Ensure accommodation meets Aspen Living presentation standards.

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Coordinate with the Check-In Team to finalise room and ensure rooms are ready before guest arrival where required.

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Identify opportunities to improve cleanliness and efficiency.

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Help maintain safe, clean and attractive property at all times.

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Qualifications

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No formal qualifications are required.

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Current driver's licence is desirable.

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Experience and Capabilities

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Previous housekeeping or cleaning experience is required; hotel, resort, FIFO village or commercial cleaning experience is highly desirable. Bond cleaning experience is not required.

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Robust attention to detail and time-management skills.

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Ability to work independently and as part of a team.

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Ability to prioritise workloads and meet daily deadlines.

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Physically fit and able to undertake the manual requirements of the role, including lifting and carrying cleaning equipment, supplies and rubbish.

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Comfortable travelling between the 6 onsite buildings, including regularly using staircases throughout the day.

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Comfortable working in a hands-on environment and does not mind getting dirty when completing heavier cleaning tasks.

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Reliable, punctual and well-presented approach.

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Commitment to high standards of cleanliness and guest satisfaction.

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Willingness to learn and follow company cleaning procedures and standards.

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Working Conditions

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Flexibility to work Monday to Friday and varying shifts as required, depending on the workload and onsite cleaning requirements.

📌 Housekeeping Attendant (Queensland)
🏢 Aspen Group
📍 Queensland