Stratacare is looking for a friendly, organised and customer-focused Strata Finance Coordinator to join our Finance team on the Gold Coast.
Stratacare is a growing Queensland strata management company known for delivering exceptional customer service and professional support to the communities we manage. We're passionate about people, teamwork and creating positive outcomes for our clients and employees.
About the role
As a Strata Finance Coordinator, you will be the first point of contact for many finance-related enquiries from lot owners, committees, creditors and suppliers. You will work closely with our finance team to provide excellent customer service while supporting the day-to-day administration of strata financial matters.
This is a great opportunity for someone who enjoys helping people, has basic accounting knowledge, and thrives in a rapid-paced team environment. Previous strata experience is desirable but not essential. We are happy to train the right person with a positive attitude and willingness to learn.
Key responsibilities
Answer phone calls and email enquiries relating to owner and committee finance matters
Respond to creditor and supplier payment enquiries
Contact owners regarding overdue levy accounts and payment arrangements
Assist with levy and account enquiries
Support the finance team with general administration and ad hoc tasks
Maintain accurate records and notes within company systems
Work collaboratively with body corporate managers and other internal teams
Deliver excellent customer service to internal and external stakeholders
About you
Has excellent communication and customer service skills
Enjoys speaking with people and building positive relationships
Has basic accounting or finance knowledge
Is confident using Microsoft Office and computer systems
Has strong organisational skills and attention to detail
Is a team player who is willing to assist wherever needed
Can remain professional and calm when dealing with difficult conversations
Has previous strata industry experience (preferred but not essential)
- 1 day work from home each week (after training)
- Fortnightly workplace massages
- Paid birthday leave each year & $100 birthday gift
- Supportive and friendly team culture
- Ongoing training and career development
- Stable and growing Queensland company
- Modern Gold Coast office location
- Varied role with a mix of customer service, administration and finance
- Opportunity to build a long-term career in the strata industry
- Be part of a team that genuinely values its people
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📌 Strata Finance Coordinator (City of Gold Coast)
🏢 Stratacare Australia
📍 City of Gold Coast
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