Our client is Multi Award winning Australian company focusing on the small to medium-sized business market within the green energy space.
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The Role
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We have an exciting prospect for a highly skilled and passionate Collections officer to join their friendly growing team. Working in-house you will be responsible for a set portfolio of small to medium business accounts. You will be responsible for all aspects of account management and arrears collection for your portfolio, with clear and achievable targets.
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To be successful in this role you will have a minimum of three years of experience in a commercial or consumer collections environment, with a proven ability to manage collections, negotiate effectively, problem-solve customer issues and work consistently to targets. Alexandria location, close to public transport.
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What you will be doing:
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- Timely collection of outstanding debts
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- Managing a ledger of debtors
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- Processing of payments
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- Negotiating payment arrangements and assistance
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- Recommending disconnection and/or legal action to minimise financial risk
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- Liaising with other departments to resolve account issues
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- Investigation of illegal usage
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- Ledger management and payment allocations
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- Other reasonable duties as required by manager
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Essential skills and experience:
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The role requires a commercially savvy operator who is able to navigate a broad range of activities, from collections, build client relationships and handle disputes.
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- 2 years plus experience in collections ideally handling commercial customers
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- Outstanding verbal and written communication skills
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- Organisational excellence and the ability to multitask and prioritise
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- A customer-centric mindset and commitment to delivering world-class experiences
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- Only those with full working rights need apply, background and criminal checks may be conducted.
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📌 Collections Officer - $85K-$95K+S (2 days WFH) (New South Wales)
🏢 Dash Recruitment
📍 New South Wales
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