Understand the skills, strengths and weaknesses of the field technicians so as to dispatch field technicians in relation to the job opportunity and ability of the technician
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Maintain and update client booking systems and databases
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Manage and organise job progress through all stages until complete
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Ensure messages are received and follow up as appropriate
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Call customers to schedule service and maintenance appointments
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Monitoring emails, responding or delegating where necessary
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Data Entry
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Invoicing and following up on overdue accounts
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About you
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Possess fantastic customer service skills
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Excellent verbal and written communication skills
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Ability to learn internal databases and other computer systems and use these with a high degree of accuracy
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Confident and qualified phone manner
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Ability to learn fast
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Highly motivated
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Ability to multitask
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Proficient use of the computer, keyboard functions and Microsoft Office
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About us
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CS Air is a local Refrigeration and Air-conditioning company based in the Southern Highlands, with our office/warehouse located in Mittagong.
📌 Office Assistant (Mittagong)
🏢 CS Air
📍 Mittagong
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