Job Description

The Operations Coordinator - coordinates customer enquiries and jobs from initial contact through to installation and follow-up. The role works closely with homeowners, builders, installers, Sales and internal teams while managing service requests, quotations, administration and CRM records.

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Key responsibilities

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Responding to enquiries from homeowners and builders by phone and email

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Logging, prioritising and tracking service requests

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Coordinating customers, builders, installers and internal teams

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Confirming site readiness, access requirements and product availability

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Monitoring job progress and following up outstanding actions

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Preparing customer quotations and processing sales documentation

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Managing inbound leads and supporting timely customer follow-up

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Maintaining accurate customer, sales and service records within the CRM

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Resolving customer concerns professionally and escalating matters when required

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Identifying opportunities to improve processes and customer outcomes

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About you

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Previous experience in customer service, operations coordination, sales support or administration

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Strong verbal and written communication skills

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Ability to manage a high volume of enquiries across phone, email and CRM systems

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Strong organisational and time-management skills with excellent attention to detail

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Ability to prioritise competing tasks and meet deadlines in a quick-paced environment

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A customer-focused mindset with a calm, professional and solutions-oriented approach

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Strong computer literacy and experience using CRM or job-management systems

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Ability to work effectively both independently and as part of a collaborative team

📌 Operations Coordinator (Queensland)
🏢 Energybuild
📍 Queensland