MY CRUISES - Aftersales Consultant Broadbeach Ready for a change from sales? Love cruising and travel?

If you’re an experienced travel professional who’s ready to step away from sales targets and focus on what you love — helping customers have an amazing holiday — this could be the perfect next move.

As an After Sales Consultant within our MyCruises Team, you’ll support customers after they’ve booked, helping with everything from payments and booking queries to amendments, travel information and getting them ready to set sail.

You’ll use your travel knowledge and customer service skills to solve problems, build confidence and make the journey to the ship as smooth and enjoyable as possible.

What You'll Be Doing...

Support customers throughout their cruise journey after booking

Manage payments, amendments, documentation and customer enquiries

Provide helpful cruise and travel information

Resolve issues and find solutions with a customer-first approach

Work with our cruise partners and internal teams to deliver a seamless experience

Maintain accurate customer records and deliver exceptional service

What We're Looking For

2+ years’ customer service experience

2+ years’ Travel Agency experience





A genuine passion for cruising and travel

Strong communication and problem-solving skills

Excellent attention to detail

Someone who enjoys helping people and finding solutions

Comfortable working in a fast-paced team workplace

Proficiency in Microsoft Excel and PowerPoint

Why MyCruises?

Ongoing training and development

Career opportunities across Ignite Travel Group

Amazing travel discounts and rewards

Beachfront office in Broadbeach

Social events and team celebrations

Volunteer leave to give back to the community

Start date: 14 September 2026

Your awesome extras...

Ongoing skills development

Catapult your career across a network of brands and businesses in an evolving industry

Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program

Access to industry leading health and well -being programs and financial advisors

Set up shop in a swanky beachfront office in Broadbeach

Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!

Take volunteer leave as part of giving back to the local community

#IGNT

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📌 After Sales Consultant (My Cruises) - Broadbeach, QLD (Gold Coast)
🏢 Ignite Travel Group
📍 Gold Coast