Job Description

Universal Cranes is a privately owned family business that operates mobile crane hire branches throughout Australia, New Zealand and Guam. We have a fleet of 200 cranes ranging from 2.5T to 1200T, including Frannas, all-terrains and crawler cranes. Universal Cranes began as a family crane hire business in 1993 and have grown to become a multinational crane hire company. We pride ourselves on maintaining a family business service culture while providing our clients with a high capacity fleet.

n

We are currently seeking experienced finance professional Credit Officer to join our friendly team, based in our Head Office at Murarrie.

n

About the Role

n

To be considered for the role, you must be able to demonstrate that you have solid finance background and experience, great communication skills and high level problem solving abilities to manage a largely autonomous position.

n

Reporting to the Finance Manager, duties include but not limited to:

n

Ensure the collection of overdue accounts, keeping bad debt to a minimum and preserving cash flow

n

Contact customers with overdue accounts to negotiate fair and flexible payments, exercising care and compassion

n

You'll work closely with debt collection agencies to resolve complex credit problems and mitigate risk on referred and delinquent accounts

n

You'll work in a fast-paced customer contact centre environment

n

Liaises with clients and sales to resolve disputes





n

Preparing journal entriesand bank reconciliations

n

Prepare debtor reporting including producingmonthly Aged Debtor Reports

n

Highlighting problem customers to senior management

n

Processing and assessment of Credit Account and COD Applications

n

Maintain the integrity of customer records and its security

n

To be successful in the Credit Officer role you must possess the following attributes:

n

Understanding of end-to-end Debt Collection

n

Ability to build strong relationships with internal and external stakeholders and team members

n

Excellent verbal and written communication skills

n

Strong and demonstrated collection experience

n

High volume telephone collections experience a must

n

Ability to communicate with evidence of effective issue management and query resolution

n

Ability to influence outcomes without any direct line authority

n

Proactive in identifying and solving problems

n

Drive for continuous improvement of processes and operational excellence

n

Excellent organisational and time management skills with the ability to prioritise

n

High level of accuracy and attention to detail

n

Tenacity and ability to have difficult conversations

n

Strong proficiency in MS Office (Word, Excel, PowerPoint, and Outlook)

n

Proficiency in Oracle Netsuite and Visual Dispatch systems, preferred

📌 Credit Officer (Queensland)
🏢 Universal Cranes
📍 Queensland