Job Category Accounts Receivable Officer Employee Type Full Time Manage Others No

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Description

Accounts Receivable Officer Support Office | Hawthorn, VIC Help make a difference behind the scenes in aged care. Are you an experienced Accounts Receivable professional who enjoys building strong relationships, solving problems and delivering exceptional customer service?

Join Aeralife and play an important role in supporting residents, families and operational teams across our aged care communities. Based at our Support Office in Hawthorn, you'll manage resident accounts, billing and collections while helping families navigate complex financial and aged care processes with professionalism, empathy and care.

This is an excellent opportunity for someone who enjoys combining finance, administration and stakeholder engagement in a purpose-driven organisation where your work has a direct impact on the resident experience.

The Opportunity Reporting to the Finance Business Partner, you will be responsible for the efficient management of Aeralife's accounts receivable function, ensuring accurate billing, timely collections and exceptional service delivery.

You will work closely with residents, families, Services Australia, State Trustees and internal stakeholders to resolve enquiries, manage outstanding accounts and support positive financial outcomes across the organisation.

Key Responsibilities

Manage end-to-end accounts receivable activities, including billing, receipting, allocations and reconciliations

Administer resident fees, accommodation payments, refund requests and associated transactions

Proactively manage outstanding accounts and debt collection activities

Work directly with residents, families and representatives to resolve account enquiries and billing issues

Liaise with Services Australia,



State Trustees and other external stakeholders

Maintain accurate resident account information across finance and operational systems

Investigate and resolve account discrepancies and payment queries

Support month-end reporting and reconciliation activities

Provide general administrative support to the Finance team

Contribute to continuous improvement initiatives and process enhancements across the business

What We Offer As part of the Aeralife team, you'll have access to a range of benefits designed to support your wellbeing and professional growth:

Grow Your Own Staff Referral Program

– earn rewards for referring quality candidates to join our team

Ongoing learning and professional development opportunities to support your career growth

A positive, inclusive and highly supportive workplace culture built on our values of Passion, Innovation, Empathy and Respect

Employee Assistance Program (EAP)

offering confidential wellbeing and counselling support for you and your immediate family

Salary packaging benefits

to help maximise your take-home pay

Novated leasing and vehicle financing options

Discounted private health insurance

Exclusive employee discounts and lifestyle benefits

including travel, holidays, technology, electronics, home appliances and home essentials through our Aeralife Benefit Partners Program

Staff values and service awards

that celebrate individual and team achievements





About You We're looking for a proactive and customer-focused Accounts Receivable qualified who enjoys working collaboratively, takes pride in accuracy and can confidently manage a variety of stakeholder relationships.

You will bring:

Minimum 3 years' experience in Accounts Receivable

Strong experience in billing, collections, account reconciliations and customer account management

Outstanding communication and stakeholder engagement skills

Advanced Microsoft Excel skills and strong computer literacy

Experience working with financial and ERP systems

Excellent organisational skills and attention to detail

Strong problem-solving and analytical capabilities

Ability to manage competing priorities and work independently

A professional, empathetic and customer-focused approach

Current NDIS Worker Screening Check (or willingness to obtain)

Highly Regarded

Experience within aged care, healthcare or community services

Knowledge of aged care accommodation payments and billing processes

Experience using AIM Billing, Epicor ERP and/or Xero

Understanding of aged care legislation and compliance requirements

About Aeralife As a proudly Australian-owned aged care provider with more than 20 years of experience, Aeralife specialises in premium residential aged care.

Guided by our values of

Passion, Innovation, Empathy and Respect , we are committed to creating communities where residents feel safe, connected and truly at home.

Our people are at the heart of everything we do. We foster a supportive and collaborative culture where team members are empowered to make a meaningful difference every day.

Due to the volume of applications received, only shortlisted candidates will be contacted.

The successful candidate will be required to provide evidence of Australian working rights and a current NDIS Worker Screening Check.

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