Job Description

After a successful opening, our Burpengary dealership is continuing to grow, andwe'relooking for an experienced Service Manager to lead our Service Department into its next phase of success.

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This is an exciting opportunity to join one of the newest dealerships in our national network and play a key role in shaping its future. You'lllead a team focused on delivering outstanding customer experiences, building strong customerrelationshipsand creating a positive, high-performing culture as the dealership continues toestablishitself in the region.

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Working closely with dealership leadership,you'llhave the opportunity to influence operational performance, develop people, strengthen customerpartnershipsand help drive the long-term success of the branch.

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Why join us?

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- Join a modern dealership withstrong growthambitions.
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- Play a key leadership role in shaping the future direction of the Service Department.
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- Lead and develop a growing team within a supportive national business.
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- Work with industry-leading brands including Mercedes-Benz,Freightlinerand Fuso.
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- Career development opportunities with Australia's largest Daimler Truck dealership network.
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- Access to ongoing leadership development and manufacturer training.
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- Employee benefits including health and wellbeing programs,novatedleasingand retail discounts.
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Whatyou'llbe doing

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- Lead all day-to-day Service Department operations.
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- Drive a customer-first culture focused on service excellence.
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- Coach, develop and support Service Advisors, WorkshopSupervisorsand technicians.
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- Monitor productivity,efficiencyand financial performance targets.
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- Build strong relationships with customers and key stakeholders.
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- Work closely with Parts,Salesand dealership leadership teams.
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- Champion safety,complianceand continuous improvement initiatives.
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- Help position Burpengary as the dealership of choice for truck and commercial vehicle customers across the region.
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- Foster a cooperative,accountableand high-performing team culture.
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Whatwe'relooking for

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- Previousleadership experience within a dealership service department.
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- Strong understanding of service operations,workshopperformanceand customer service.
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- A proventrack recordof developing teams and delivering business results.
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- A collaborative, people-first leadership style.
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- Strong customerrelationshipand stakeholder management skills.
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- Commercial acumen and the ability to balance customer, operational and financial outcomes.
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- Commitment to safety,accountabilityand continuous improvement.
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- Experience within commercial vehicles, automotive, truck, agricultural or heavy equipment industries will be highly regarded.
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About us

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Velocity TruckCentresAustralia is part of Velocity Vehicle Group, Daimler Truck's largest dealership group globally. We are Australia's largest Daimler Truck dealership network,representingMercedes-Benz, Freightliner and Fuso across more than 20 locations nationally.

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Our values of Speed, Value and Trust guide how we work and support our commitment to delivering outstanding outcomes for our customers,employeesand communities.

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Please note: Velocity TruckCentresAustralia requires candidates to undergo pre-employment checks, which may include medical assessments and drug and alcohol screening.

📌 Service Manager (Queensland)
🏢 Velocity Truck Centres
📍 Queensland