This role provides administrative support to the Building Services team, assisting with processes related to maintenance, gardening and home modifications work for clients. This role contributes to creating safe and functional living environments for our clients.

Key responsibilities

Onboard MWP clients into our systems – Zoho CRM, Sandwai and Ascora – ensure accurate and timely data entry

Respond to and follow up phone & email enquiries regarding building services, My Aged Care (MAC) processes and other general enquiries

Assist team to manage referrals in the MAC portal

Contact potential clients regarding our services

Assist with quote & job creation, scheduling and management

Maintain effective communication with other MWP staff, and external parties including tradespeople, subcontractors, occupational therapists and Support At Home providers

Cultivate strong client relationships and communication: act as a point of contact for clients and other stakeholders, with open and timely communication. Develop positive working relationships with staff and clients

Ensure adherence to MWP Care's policies and departmental standards throughout all projects

Prioritise the health and safety of oneself and others within the workplace by taking necessary precautions

Report all incidents, near misses, and potential hazards promptly





Attend mandatory Work Health and Safety training as required

Adhere to the Code of Conduct Policy at all times

About you

Strong written and verbal communication skills, with a focus on empathy and cultural sensitivity

High level computer skills and experience using CRM/customer management systems

High degree of accuracy and attention to detail

Be friendly and approachable and enjoy working as part of a team

Strong organisational skills to ensure tasks remain on trackFirst Aid Certificate or willingness to obtain one

Current and transparent Police Check

Desired: Zoho or other CRM system experience

Desired: Knowledge of Commonwealth Home Support Program (CHSP) and Support at Home program, and My Aged Care portal

Desired: Work experience in a community-based organisation, particularly aged care or disability services

About us MWP Community Care is a vibrant and expanding organisation dedicated to enhancing the lives of elderly individuals by providing top-notch home modification and maintenance services. Located on Sydney's Northern Beaches, we work closely with clients under the Commonwealth Home Support Program (CHSP) and various Support at Home Package providers. Our core values are respect, empathy, and a steadfast commitment to our clients' well-being.

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📌 Administration Assistant (Sydney)
🏢 MWP Community Care
📍 Sydney