Public Sector People are currently partnering with a large local government organisation to recruit experienced

Service Desk Analysts

for an initial 3-month contract.

This is a hands-on Level 1 support role within a busy ICT environment, supporting a large and diverse user base across desktop, mobile and network environments.

About the Role Working as part of the Service Desk team you will be responsible for providing responsive IT support to users across multiple locations. You’ll manage a high volume of incidents and service requests while ensuring tickets are resolved or escalated within agreed SLA timeframes.

Key Details

Location:

Logan Region

Rate:

$52.00 per hour + super

Contract:

Initial 3-month contract

Hours:

Full-time, 38 hours per week

Roster:

Monday to Friday, between 8:00am and 5:00pm

Start:

ASAP

Key Responsibilities

Provide Level 1 IT support across desktop, laptop, mobile and network environments

Troubleshoot and resolve incidents and service requests within SLA timeframes

Provide support via phone, remote access and face-to-face channels

Log, manage and update incidents and requests through ITSM systems

Assist with hardware deployments, upgrades and asset management

Maintain accurate asset, ticket and CMDB records





Support users across Microsoft Windows, Microsoft 365, Azure AD and Intune environments

Communicate effectively with users during incidents, outages and planned maintenance

Contribute to knowledge base documentation and ongoing process improvements

About You

Approximately 5 years' experience within Service Desk, Help Desk or IT Support environments

Strong troubleshooting skills across Microsoft technologies

Experience supporting Windows, Microsoft 365, Azure AD and Intune

Experience supporting desktops, laptops, mobile devices and peripherals

Strong experience using ITSM or ticketing systems, with

Halo ITSM experience highly regarded

Demonstrated ability to manage high ticket volumes in a fast-paced environment

Robust communication and customer service skills necessary

ITIL certification or similar is highly regarded

Immediate or short-notice availability

What's on Offer

Initial 3-month contract with a large local government organisation

Full time hours

Exposure to a large and complex ICT environment

Modern Microsoft technology stack

Opportunity to join a busy and established Service Desk team

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📌 Service Desk Analyst (Brisbane)
🏢 Public Sector People
📍 Brisbane