We’re partnering with a growing insurance business in

Sydney's CBD

who are looking for an experienced

Claims Manager

to lead a team of Claims Officers and take ownership of the claims function. This is a hands-on leadership role where you’ll have a strong influence across

claims performance, customer outcomes, team development and process improvement. The Role

Lead, coach and develop a team of Claims Officers Oversee complex, high-risk and escalated claims Monitor claims quality, KPIs, SLAs and performance Drive improvements across claims processes and customer experience Oversee recoveries and subrogation Manage relationships with loss adjusters, investigators,



repairers and legal providers Handle customer escalations and support claims governance and compliance We’re looking for someone with:

5+ years' claims leadership experience Commercial

Property & Casualty / General Insurance

experience Proven people leadership and coaching skills Solid technical claims and regulatory knowledge Experience managing complex claims and external service providers Strong communication, negotiation and stakeholder management skills Why Join?

An opportunity to join a growing insurance business where you can

lead from the front, develop a team and influence the future of the claims function.

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📌 Claims Manager (Sydney)
🏢 The Andersen Partnership
📍 Sydney