Changing Lives, Transforming Careers:

At Amplifon,

we’re more than a company . As the Global Leader in hearing care, we combine

cutting‑edge solutions

with a

personal touch

to create unforgettable experiences for our customers.

With a shared vision to

empower people

and push boundaries, we thrive in a culture built on care, collaboration, and impact. Here, your work fuels

innovation, growth, and a purpose

that resonates far beyond the ordinary.

Join us and shape a future where sound connects, inspires, and transforms lives.

Life at Amplifon:

Working at Amplifon gives you the chance to

make your voice heard, build strong working relationships

and create your own

tailor‑made career.

Here, you’ll find all the

support, tools, and opportunities

you need to

grow,

whether it’s through our top‑class

development programs

or by taking on projects in other parts of the world. And your colleagues will be there to

motivate and inspire

you every step of the way.

Position Purpose Reporting to the Retail Training Manager, this is an exciting opportunity for an energetic and experienced retail professional with a passion for coaching and development. In this role, you’ll use your frontline experience to train and uplift our retail teams (Client Advisors), helping them deliver exceptional customer experiences and achieve strong sales outcomes.

Location: This role can be based anywhere in Australia.

Responsibilities

Deliver engaging training and coaching programs to Audiology retail team members

Drive best‑practice customer service standards across clinics

Monitor, evaluate,



and continuously improve training effectiveness

Identify capability gaps and develop targeted training plans

Facilitate training through a mix of methods, including e‑learning, virtual sessions, and face‑to‑face workshops

Lead onboarding and induction programs for new team members

Provide hands‑on, on‑the‑job coaching in clinic environments

Develop and update training materials and modules

The Ideal Candidate

Minimum 2 years’ experience in a retail sales or customer service role (experience in training or mentoring highly regarded)

Completion of Year 12 or equivalent

Passion for coaching others and delivering outstanding customer experiences

Confident facilitator with solid communication and presentation skills

Well‑developed organisational skills with the ability to manage competing priorities

Proficient in Microsoft Office Suite

Willingness to travel interstate and must hold a valid driver’s license

Proven ability to achieve results in a customer‑facing or sales environment

Putting People First One of the ways we

amplify careers

is by helping our people achieve their full potential. We do so by providing constant constructive feedback and training opportunities that empower our people to excel.

In addition, if you’re ready to put in the hard work, we’ll make sure your dedication and achievements are recognised.

Ready to take the next step in your career?

Amplify your purpose

with Amplifon!

As an employer that embraces Equal Opportunity and promotes inclusion and diversity, we encourage people of all ages and backgrounds to apply.

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📌 Client Advisor Trainer (Sydney)
🏢 Amplifon
📍 Sydney