Join a family-owned Victorian company delivering integrated facilities services to government, emergency services and critical infrastructure clients since 1969.

Laurel Group is a Victorian, family-owned integrated facilities services company operating since 1969. We deliver commercial cleaning and property services across metropolitan and regional Victoria, with operations now extending into Queensland. Our client base includes government, emergency services and critical infrastructure organisations, and our reputation has been built on transparency, integrity and consistently high standards of service delivery.

We're proud of the long-term partnerships we've built over more than five decades, and we're looking for people who share our commitment to professionalism, quality and genuine care for the teams and clients we work with.

We are seeking an experienced and motivated Cleaning Supervisor to join our growing operations team. This is a hands-on, field-based role, responsible for managing client relationships, supervising service delivery across multiple sites, leading frontline teams, and ensuring our standards of quality, safety and customer satisfaction are consistently met. This is an significant role in supporting Laurel's continued growth, with real opportunity to contribute beyond day-to-day operations.

Flexible working roster

Key Skills & Attributes

Previous experience in a Cleaning Supervisor, Operations Supervisor or similar role (cleaning or facilities management industry preferred)

Strong leadership and people management skills

Excellent communication and customer relationship management abilities

Proven ability to manage multiple sites and competing priorities

Strong organisational and time management skills

High attention to detail, with proficiency in Microsoft Office and confidence using workplace systems such as HR/rostering and job management platforms (e.g. Employment Hero, AroFlo), or the ability to quickly learn new systems





Knowledge of OH&S; requirements and quality management systems

Ability to problem-solve and make sound operational decisions on the go

Current Australian Driver Licence

Full working rights in Australia

Ability to obtain and maintain a National Police Check and any other clearances required for our client sites

Willingness and flexibility to work variable hours, including regular weekends and late nights

Duties & Responsibilities

Manage day-to-day operations across allocated client sites

Build and maintain strong relationships with clients, responding promptly to service requests

Supervise, coach and support cleaning teams to achieve service excellence

Conduct regular site inspections and quality audits

Ensure compliance with company policies, client requirements and OH&S; legislationManage staff performance, coaching and workforce planning across sites

Monitor labour costs and operational budgets, working closely with the Rostering Coordinator

Assist with recruitment, onboarding and training of new employees

Investigate customer complaints, incidents and service issues, and implement corrective actions

Monitor operational KPIs and prepare reports as required

Support new site mobilisation and the onboarding of new contracts as Laurel's operations grow

Contribute to tender and new business support activities as required

Support Laurel's social procurement commitments and workforce diversity initiatives

Identify opportunities for continuous improvement and operational efficiencies

Support business growth by maintaining high levels of client satisfaction

What We Offer

Competitive salary package

Company vehicle

Mobile phone and laptop

Ongoing professional development and training

Supportive leadership team with genuine opportunities for career progression

A dynamic, growing, family-owned organisation where your contribution is recognised

Laurel Group | Suite 1/230 Wirraway Road, Essendon Fields VIC 3041

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