Collections Agent | Top-Rated Fintech | $80 - 85K + Super + 5% Bonus Applicants must be Australian Citizens or Permanent Residents.

MAYDAY is excited to partner with a market-leading fintech to recruit motivated, ambitious, and customer-focused individuals to join their high-performing Collections team.

This isn't your typical collections role. You'll work directly with small business owners, helping them navigate challenging financial situations while developing tailored repayment solutions that deliver positive outcomes for everyone involved.

If you're a confident communicator who loves solving problems, building relationships, and achieving goals, we'd love to hear from you.

No collections experience required.

Full training and ongoing coaching will be provided.

What's in it for you?

$80,000 - 85,000 Base + Super + 5% Bonus

Sydney CBD location with hybrid flexibility (1 day WFH)

Join an award-winning fintech recognised as one of Australia's Top Employers

Extensive onboarding, coaching, and career development programs

Clear progression pathways and internal promotion opportunities

Fun, energetic, and collaborative team culture

Regular team events, wellness initiatives, and employee perks

Work within a growing business where high performers are recognised and rewarded

What you'll be doing

Managing a high volume of inbound and outbound customer conversations

Building strong rapport with small business owners

Understanding customer circumstances and identifying suitable repayment solutions





Negotiating positive outcomes with empathy and professionalism

Overcoming objections and handling challenging conversations confidently

Managing your own portfolio of customer accounts

Recording customer interactions through Salesforce and internal systems

Working towards individual and team performance targets

Collaborating with colleagues across the business to deliver outstanding customer outcomes

About you We're looking for attitude, drive, and potential over industry experience.

You may be:

A recent university graduate

Working in sales, customer service, hospitality, retail leadership, recruitment, banking, or a contact centre workplace

Looking to build a long-term career within a growing fintech business

You'll also bring:

Strong communication and relationship-building skills

A resilient and solutions-focused mindset

Confidence in handling difficult conversations

A competitive, goal-oriented approach

High levels of motivation and personal accountability

Strong emotional intelligence and empathy

The ability to thrive in a fast-paced environment

Why this role stands out This is a rare opportunity to join a business where culture, development, and performance genuinely go hand in hand.

You’ll be supported by experienced leaders, surrounded by high-performing colleagues, and given every opportunity to grow your career while making a real difference to Australian small business owners.

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📌 Collections Specialist (Sydney)
🏢 MAYDAY Recruitment Group - Winner Outstanding Agency 2023
📍 Sydney