Job Description

Are you a confident communicator who enjoys sales, building customer relationships, and ensuring things run smoothly?

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We're looking for a motivated Sales & Customer Service Coordinator to join our team. This is a varied role that combines customer portal management, outbound sales, and exceptional customer service, working closely with our Scheduling and Operations teams to deliver a seamless customer experience.

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Your primary focus will be managing customer portals, proactively generating sales through outbound calls, and ensuring both new and existing customers receive outstanding service from their first interaction through to completion.

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What you'll be doing:

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- Manage and maintain customer portals, ensuring information and service requirements are accurate and up to date
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- Generate recent sales opportunities through proactive outbound calling
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- Follow up leads, quotes and customer opportunities to maximise sales
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- Build strong relationships with new and existing customers
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- Provide exceptional customer service and respond to customer enquiries
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- Identify customer needs and recommend appropriate solutions
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- Work closely with Scheduling and Operations to coordinate customer requirements
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- Ensure a seamless customer journey from the initial phone call through to service completion
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- Achieve agreed sales and customer service targets
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What we're looking for:

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- Previous experience in sales, customer service, account coordination or a similar role
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- Confident and engaging communication skills
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- Comfortable making outbound sales calls and asking for the business
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- Strong organisational and administrative skills
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- Excellent attention to detail when managing customer information and portals
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- A customer-first mindset with a genuine desire to deliver outstanding service
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- A positive, energetic and team-focused attitude
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- Someone who enjoys achieving results and contributing to a great team
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If you're motivated by sales, great customer experiences and being part of a supportive team, we'd love to hear from you.

📌 Sales and Customer Service Specialist (New South Wales)
🏢 GMP Recruitment
📍 New South Wales