Job Description

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- Lead a diverse portfolio of premium national clients
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- Competitive salary plus work vehicle or car allowance
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- Shape operational performance, client growth and team capability
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About the Company

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As one of Australia's leading security companies, with a national footprint across Australia, MSS Security has unrivalled experience in delivering the highest quality of service & protecting some of the nation's highest profile sites. To find out more visit our website at www.msssecurity.com.au

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Our employees enjoy working with MSS because we:

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- Have a high people and culture focus
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- Offer extensive development and progression opportunities
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- Provide stability and certainty in a role
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- Work collaboratively together and are high achievement focused
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- Because we know how to have fun whilst getting the job done
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About the role

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The position is primarily responsible for leading the delivery of security services across a diverse portfolio of clients in NSW. Reporting to a State Operations Manager, this is a senior operational leadership role with accountability for service delivery, client relationships, workforce performance, safety, compliance, profitability and sustainable growth. You will lead through a strong management team, maintain a visible presence with clients and employees, and translate contractual commitments into consistent, commercially sound operational outcomes.

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- Lead the end-to-end delivery of security services across a multi-site client portfolio.
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- Ensure contractual service levels, customer expectations and operational standards are consistently achieved.
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- Build trusted relationships with clients and stakeholders, resolve issues early and continuously improve service delivery.
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- Lead, coach and develop managers, coordinators, supervisors and frontline employees.
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- Build an engaged, accountable and high-performing workforce.
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- Manage workforce planning and cost-effective rostering, including leave, overtime, training and non-billable time.
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- Maintain service coverage while supporting employee safety and wellbeing.
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- Manage portfolio performance through budgeting, P&L; analysis, accurate invoicing, cost control and revenue protection.
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- Identify and convert growth opportunities within existing client relationships.
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- Support new customer acquisition and contribute to proposals, quotations and tender submissions.
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- Oversee employee performance and conduct matters in partnership with People & Culture.
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- Apply relevant Awards, enterprise agreements, company policies and procedural fairness.
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- Ensure compliance with security licensing, contractual obligations, the MSS Security Code of Ethics and applicable legal and regulatory requirements.
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- Champion health, safety, wellbeing and environmental performance through proactive risk management.
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- Use contemporary systems and operational data to monitor performance and maintain accurate records, including Workday,



Workforce, Elumina and ISOPro.
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Skills & experience

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- Substantial experience leading multi-site operations and large, geographically dispersed teams.
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- Previous experience within security or a comparable labour-intensive service environment.
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- Demonstrated experience managing client contracts, service delivery, financial performance and operational risk.
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- The ability to interpret P&L; reports and turn commercial insights into practical action.
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- Robust business development capability, including identifying growth opportunities and contributing to proposals, quotations or tenders.
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- Experience managing performance, conduct and Industrial Relations matters under relevant Awards and/or enterprise agreements.
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- Highly developed communication, negotiation, influencing and conflict-resolution skills.
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- The confidence to hold courageous conversations and manage competing priorities.
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- Strong digital capability across Microsoft Office and operational platforms.
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- A current driver's licence and full Australian working rights.
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- Experience using Workday, Workforce, Elumina and ISOPro will be highly regarded.
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- A current NSW Security Licence is desirable. The successful candidate must be willing and eligible to obtain one if required after commencing.
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- The successful candidate must also be willing to complete a National Police Check and any other role-specific or client-required pre-employment screening.
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- Relevant tertiary qualifications and/or a Certificate III or IV in Security Operations are desirable but not essential.
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📌 Business Manager (New South Wales)
🏢 Mss Security
📍 New South Wales