IT Helpdesk Officer Bepassionate. Be progressive. Hawkesbury City Council.

Salary negotiable $80k to $96k + Super

9 Day Fortnight

Fitness Passport Option

+ In office Parking

Hawkesbury City Council is the largest local government area in metropolitan NSW covering 2,800 square kilometres, incorporating both urban and rural communities. We are committed to working together to deliver outcomes for the community through innovation and best practice.

Hawkesbury City Council strives to be an inclusive workplace for all people. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.

The Role Reporting to the Senior Network Administrator and based in Windsor, the IT Helpdesk Officer is the first line of contact for users by providing technical helpdesk support to Council Staff via phone calls, emails and in person. Your typical duties will include; call response, business application support, hardware faults, customer support of programs on PC’s and LAN and administration support to the IT team. You will display a high level of customer service assisting employees with all IT related enquiries.

About You You have demonstrated experience in managing and maintaining IT Support and Systems Helpdesk, with the ability to support both technical and non-technical users. You will have strong problem solving skills and the ability to manage competing priorities, implement change, and deliver solutions. You are a proactive,



adaptable professional with strong communication and interpersonal skills, with the ability to work independently or as part of a team.

Tertiary qualifications in Information Technology, IT Certification or working towards completing, or relevant industry experience

Demonstrated ability to provide desktop and application support

Excellent customer service and communication skills

Demonstrated business analysis and problem solving skills

The right to live and work in Australia

Class C Drivers Licence

WHS General Construction Work in NSW

Working with Children Check (WWCC)

Successful applicants will be required to undergo background (police) checks and medical declaration

Certificate in Information Technology Infrastructure Libraries (ITIL)

Knowledge and Awareness of cybersecurity principles and frameworks

Knowledge and understanding of IT network protocols

Experience with local government software such as Financials / Property and Rating / Records Management systems

The Rewards An attractive salary will be negotiated with the successful applicant commensurate with qualification, skills, and experience.

Rostered Day Off

Flexible work arrangements

Health and Wellbeing Program

Long Service Leave after 5 years

Training and Development Opportunities

Employee Reward and Recognition program

Fitness Passport Option

Social Club - BBQs, Christmas parties, raffles and activities

Employee Assistance Program for employees and their family

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📌 IT Helpdesk Officer (Windsor)
🏢 Careers at Council
📍 Windsor